Predictive dialer

Call centres with roughly twenty-five or more agents, a very large list and enough volume for the statistics to hold. Below that scale the abandoned-call rate and the cloud bill outweigh the gain.

Yes, within TRAI rules on silent and abandoned calls and on unsolicited commercial communication. Predictive dialing to bought lists without registration is where the trouble starts, not the dialer itself.

An auto dialer app calls a list of phone numbers one after another so the caller never types a number. On Android, an app like RMDialer runs the session on the phone itself using the SIM already in it: you pick a list from Excel, a Google Sheet, an API or assigned leads, press start, and the app dials each number in turn while you mark the outcome between calls.

Yes. There is an iPhone app as well as the Android one, and it carries every feature except the native call log: leads, statuses, remarks, follow-up reminders, WhatsApp, templates, clients and team sync all work on iOS. Apple opens the call log to no app, so calls made on an iPhone are not recorded into the history by themselves, and only Android lets RMDialer become the phone app that answers with the customer on screen. The iPhone app is free on the App Store for iOS 17 or newer. The Web CRM works in any browser, including Safari.

The app becomes the phone's dialer, reads a list you give it and places each call over the SIM the same way you would by hand, only without the typing. After each call it waits a few seconds (the gap you set), shows a two-tap outcome sheet, then dials the next number. Numbers that did not answer can be rung again in a fresh session later.

For small and mid-sized Indian teams the best fit is a SIM-based auto dialer that runs on the phones they already own, because customers answer normal mobile numbers and there is no per-minute bill. RMDialer is that kind: the dialer is the phone app, the lead CRM, WhatsApp automation and team reports are in the same price, and the basic dialer is free with no login.

Yes. Save the sheet as Excel or CSV with a mobile number column (name and any other columns are optional), import it in the app, and start a session. The dialer calls the rows in order and lets you mark each outcome. The same works from a Google Sheet, which can also be connected as a live source so new rows import themselves.

Five to ten seconds. That is enough to save the outcome of the last call and glance at the next lead's details without breaking rhythm. Set it longer, 15 to 20 seconds, for teams that write a proper remark after every call, and shorter for confirmation or reminder campaigns where the script is fixed.

A power dialer calls one number at a time for one agent and waits for that call to end, so every answered call has a person ready. A predictive dialer calls several numbers at once and connects the ones that answer to whichever agent is free, which needs a call-centre server and causes dropped "silent" calls. Mobile auto dialers like RMDialer are power dialers on a SIM.

In RMDialer the caller can skip any number during a session. For retries, switch on Call again if not answered: each missed person gets a limited number of extra rings at a pause you pick, without holding up the rest of the list. You can also filter the busy and unanswered numbers and start a fresh session later, ideally at a different hour, without re-importing the sheet.

Yes, for calling your own leads and customers. An auto dialer is only a faster way to place normal SIM calls, so the same rules apply as for manual calls: do not call numbers registered on the national DND list with promotional offers, honour opt-outs, and follow TRAI's rules for commercial communication. Calls to people who enquired with you, existing customers and service calls are routine.

Because caller ID apps and phone dialers increasingly flag pooled virtual and VoIP numbers as spam or business calls, and because the same virtual number is often used for many campaigns. A real mobile number from a local SIM looks like a person calling, which is why SIM-based dialers report higher connect rates in India.

Set the target from your own first week rather than a number from elsewhere: count dials, connected calls and saved outcomes per person, then raise it gradually. Connected conversations and outcomes matter more than dials. An auto dialer removes the dead time between calls, finding the number and typing notes, so the same person reaches more people without working longer.

Connect the Google Sheet that Facebook writes leads into as a lead source. Rows are checked on a schedule you set, every 30 minutes by default, then de-duplicated and tagged with the source, so the enquiry reaches a rep's calling queue the same hour instead of waiting in a spreadsheet until someone exports it. Connect the same sheet under Live Sheets in the Web CRM to share new rows across your callers in turn.

Yes. Export or connect the portal's lead list (most portals email or expose leads by sheet or API), let the app import new enquiries on a schedule, and set the fresh leads to auto dial first. Speed to lead is what wins portal enquiries: the first supplier to call usually gets the order.