Predictive dialer

Call centres with roughly twenty-five or more agents, a very large list and enough volume for the statistics to hold. Below that scale the abandoned-call rate and the cloud bill outweigh the gain.

Yes, within TRAI rules on silent and abandoned calls and on unsolicited commercial communication. Predictive dialing to bought lists without registration is where the trouble starts, not the dialer itself.

An auto dialer app calls a list of phone numbers one after another so the caller never types a number. On Android, an app like RMDialer runs the session on the phone itself using the SIM already in it: you pick a list from Excel, a Google Sheet, an API or assigned leads, press start, and the app dials each number in turn while you mark the outcome between calls.

No. RMDialer is an Android app because iOS does not let a third-party app replace the phone dialer, read the call log or place calls automatically. It supports Android 8.0 and above. The owner's Web CRM works in any browser, including Safari on a Mac or iPhone.

The app becomes the phone's dialer, reads a list you give it and places each call over the SIM the same way you would by hand, only without the typing. After each call it waits a few seconds (the gap you set), shows a two-tap outcome sheet, then dials the next number. Busy and unanswered numbers can be retried automatically at the end of the list.

For small and mid-sized Indian teams the best fit is a SIM-based auto dialer that runs on the phones they already own, because customers answer normal mobile numbers and there is no per-minute bill. RMDialer, Runo, GoDial, Calley and NeoDove all offer this; they differ on whether a CRM, WhatsApp automation and team reports are included in the same price.

Yes. Save the sheet as Excel or CSV with a mobile number column (name and any other columns are optional), import it in the app, and start a session. The dialer calls the rows in order and lets you mark each outcome. The same works from a Google Sheet, which can also be connected as a live source so new rows import themselves.

Five to ten seconds. That is enough to save the outcome of the last call and glance at the next lead's details without breaking rhythm. Set it longer, 15 to 20 seconds, for teams that write a proper remark after every call, and shorter for confirmation or reminder campaigns where the script is fixed.

A power dialer calls one number at a time for one agent and waits for that call to end, so every answered call has a person ready. A predictive dialer calls several numbers at once and connects the ones that answer to whichever agent is free, which needs a call-centre server and causes dropped "silent" calls. Mobile auto dialers like RMDialer are power dialers on a SIM.

Yes. When a number is busy, switched off or not answered, the session marks it and moves on. Those numbers are retried automatically at the end of the list, and anything still unreached stays in the list for the next session, so nobody has to re-import or re-sort the sheet.

Yes, for calling your own leads and customers. An auto dialer is only a faster way to place normal SIM calls, so the same rules apply as for manual calls: do not call numbers registered on the national DND list with promotional offers, honour opt-outs, and follow TRAI's rules for commercial communication. Calls to people who enquired with you, existing customers and service calls are routine.

Because caller ID apps and phone dialers increasingly flag pooled virtual and VoIP numbers as spam or business calls, and because the same virtual number is often used for many campaigns. A real mobile number from a local SIM looks like a person calling, which is why SIM-based dialers report higher connect rates in India.

Between 80 and 150 dialled calls a day is normal for outbound telecalling in India, which usually means 30 to 60 connected conversations. The number matters less than the connect rate and the outcomes saved after each call; an auto dialer removes the dead time between calls so the same person reaches the higher end without working longer.

Connect the ad account or the Google Sheet that Facebook writes leads into as a lead source. New rows are checked every few minutes, de-duplicated, tagged with the source and assigned to your team, so the enquiry is ringing on a rep's phone within minutes instead of waiting in a spreadsheet until someone exports it.

Yes. Export or connect the portal's lead list (most portals email or expose leads by sheet or API), let the app import new enquiries on a schedule, and set the fresh leads to auto dial first. Speed to lead is what wins portal enquiries: the first supplier to call usually gets the order.