Call Management Software Is RMDialer

RMDialer is call management software of the phone-based kind: it becomes the Android phone app. Each call on the team’s own SIMs gets its outcome, remark and follow-up saved, missed calls wait in a call-back list, and the owner reads every employee’s calls on the Web CRM.

In a BPO or call centre, CMS usually means the call management system that reports on the phone system: how many calls are waiting, how long callers held, how busy each agent is, and how calls were routed. It sits on top of a cloud or office telephony platform. RMDialer is not that kind of system; it manages the calls a sales or service team makes and takes on its own mobile phones.

Telephone call management is everything a business does so that calls are answered, recorded and followed up: knowing who is calling, routing or returning the call, noting what was said and making sure the promised next call happens. A call management system is the software that does those jobs instead of people remembering them.

Choose by how your calls happen. If customers ring one published number and must reach whoever is free, a cloud system with routing fits. If your team sells and serves over their own mobiles, a phone-based system fits better: it records the calls already happening, with no rented numbers. RMDialer is the second kind, at about ₹159 per user a month on the yearly plan.

Yes. RMDialer is call management software built as an Android app: it becomes the phone’s default dialer on Android 8 and above, which is what lets it manage real SIM calls rather than only calls placed from inside one app. It is on iPhone too, from the App Store, with every feature except the call log, since iOS lets no app become the dialer; owners on any device also have the Web CRM in a browser.

A CRM stores customer records; call management software makes sure each call is handled and leaves a record. In RMDialer the two are one app: the dialer captures each call and its outcome, and the built-in CRM holds the statuses, remarks, reminders and history. Our call management CRM page covers the record side in depth.

Only the cloud kind does. Cloud telephony is built for high inbound volume with queues and menus, priced per user plus per minute. A phone-based call management system manages the ordinary SIM calls your team already makes: customers see the real number, quality stays normal call quality, and there is no telephony bill.

Yes, tracking is the reporting half of call management. Every incoming, outgoing and missed call on each staff phone is counted with duration and outcome, and rolls up into an employee-wise report the owner reads on their phone or the web. Our employee call tracking page covers that side in full, including consent and what deliberately is not captured.

Yes. Auto WhatsApp rules send a template when a call ends, a call is missed or a lead status changes: the brochure to a new enquiry, the address before a visit, the thank-you after a sale. Messages go on the official WhatsApp Business API, and bulk sends with delivery reports are in the same app.

Cloud call management platforms typically run ₹1000+ per user monthly once per-minute charges are counted. RMDialer, being phone-based, has no telephony bill: ₹159 per user per month on yearly billing (₹249 on the 3-month plan, plus taxes) with every feature included: dialer, CRM, auto dialer, WhatsApp automation, reminders, reports and the Web CRM. The 3-day trial is free with no card.

Not really, and that is a design goal. The app looks and works like the phone app they already use; the only new habit is the two-tap sheet after each call, which most people learn on day one. The app ships in 40 languages, so each person uses it in the language they are comfortable in.

A phone-based one keeps calling, because calls are ordinary SIM calls that need no mobile data. The record syncs to your account when the network returns, so a field day in a weak-signal area still ends with a complete, backed-up record.

Decide the architecture before the brand, because it is the choice that cannot be undone cheaply. If calls mostly go out to leads and the team is under about twenty callers, a SIM-based app keeps the answer rate high and the bill flat. If calls mostly come in and have to reach whoever is free, you need cloud telephony and no phone app substitutes for it. Only then compare features and monthly totals at your real headcount.

RMDialer is on Google Play: https://play.google.com/store/apps/details?id=com.wappblaster.rmdialer. Install it, accept the one-tap prompt to make it your phone app, and the free 3-day trial starts immediately with every feature open.