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Customer stories

Telecalling CRM and auto dialer case studies from ten industries

One story per category: the mess before, the exact RMDialer setup (auto dialer, lead statuses, reminders, WhatsApp) and what changed. Composite stories from real usage, details anonymised.

Short answer

How do businesses use a telecalling CRM in practice?

Businesses use a telecalling CRM to call new enquiries fast, keep every promise as a reminder that rings and see each caller’s day without asking. These ten composite stories, one per industry from real estate to dental clinics, show the problem before, the exact RMDialer setup and what changed, with identifying details anonymised.

Telecalling CRM case study results by industry

RMDialer customer stories: the industry, the story and the first result
IndustryStoryFirst result
Real EstateHow a six-agent brokerage stopped losing portal leads to faster rivalsMinutes, not hours: to first call on a new portal lead: the lead is a record with a source tag before the enquirer has closed the portal app.
InsuranceHow a solo insurance advisor stopped losing renewals to "the fellow who called"Zero silent lapses: every policy’s 30-day and 7-day touches fire automatically; the advisor’s phone rings for the human call, with the policy details on screen.
Coaching & EducationHow a two-branch academy stopped admissions leaking between enquiry and feeEvery enquiry owned and called: each name has a counsellor and a state; the uncalled list is visible by lunch, not discovered at season end.
D2C & EcommerceHow a cosmetics D2C brand attacked RTO with a two-minute callUnconfirmed orders stopped shipping: the two-minute confirmation call (with a prepay-and-skip-cash offer) filters the impulse orders that were the RTO engine.
Loans & FinanceHow an eight-person DSA stopped files dying of missing documentsSame-hour first calls: on shared lists: the speed edge that decides DSA economics, made mechanical instead of heroic.
Automobile DealersHow a two-wheeler showroom made the "deciding with family" week its ownEvery walk-in became a record: name, model, quoted price, exchange vehicle, decision day: thirty seconds at the door, gold by the weekend.
TravelHow a family tour operator made past travellers its cheapest marketingQuotes within the hour: the package PDF rides the call’s end automatically: the family plans with this operator’s itinerary open.
Collections & RecoveryHow a 12-agent collections team made promises-to-pay actually ringPromise dates kept mechanically: every promise-to-pay becomes a reminder that rings its agent that morning: the borrower who meant to pay mostly does when reminded on the day.
Clinics & HealthcareHow a two-chair dental clinic filled its book with reminders and recallsMissed enquiries recovered: the instant "we will call you right back" message holds the caller; the queue clears between patients: new-patient calls stopped defecting.
Recruitment & StaffingHow a blue-collar staffing agency stopped drives collapsing on no-showsScreening at dialer volume: the tracker hour vanished: outcomes save in two taps between calls, and lineups grew inside the same working day.

Real Estate

Real Estate Telecalling CRM Case Study

How a six-agent brokerage stopped losing portal leads to faster rivals

Residential resale & new-project brokerage · 6 agents, 1 owner · Pune

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Insurance

Insurance Agent CRM Renewals Case Study

How a solo insurance advisor stopped losing renewals to "the fellow who called"

Life & health insurance advisory · Solo advisor, ~400 policies in force · Jaipur

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Coaching & Education

Coaching Institute Telecalling CRM Case Study

How a two-branch academy stopped admissions leaking between enquiry and fee

NEET / JEE coaching academy · 2 branches, 4 counsellors · Indore

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D2C & Ecommerce

D2C Brand COD Calling CRM Case Study

How a cosmetics D2C brand attacked RTO with a two-minute call

Cosmetics & personal care D2C · ~60 orders/day, 3-person ops team · Delhi

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Loans & Finance

Loan DSA Telecalling CRM Case Study

How an eight-person DSA stopped files dying of missing documents

Home & personal loan DSA · 8 telecallers + 3 field staff · Ahmedabad

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Automobile Dealers

Two-Wheeler Showroom CRM Follow-Up Case Study

How a two-wheeler showroom made the "deciding with family" week its own

Two-wheeler dealership · 1 showroom, 5 sales execs · Coimbatore

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Travel

Travel Agency Telecalling CRM Case Study

How a family tour operator made past travellers its cheapest marketing

Domestic & pilgrimage tour operator · Family-run, 4 staff · Lucknow

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Collections & Recovery

Collections Auto Dialer Case Study

How a 12-agent collections team made promises-to-pay actually ring

NBFC collections desk (2-wheeler & personal loans) · 12 agents, 2 team leads · Hyderabad

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Clinics & Healthcare

Dental Clinic Call Management Case Study

How a two-chair dental clinic filled its book with reminders and recalls

Dental clinic · 2 chairs, 2 dentists, 1 receptionist · Nagpur

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Recruitment & Staffing

Staffing Agency Auto Dialer Case Study

How a blue-collar staffing agency stopped drives collapsing on no-shows

Blue-collar & retail staffing agency · 6 recruiters · Gurugram

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Customer reviews

RMDialer reviews from business users

Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.

Rated 4.9 by customers 4.7 on Google Play 5K+ downloads India + 12+ countries
  • “Telecaller app for Android that my staff actually use. Enquiry list is assigned to each telecaller, the auto dialer calls it from their own SIM, and test ride bookings come to me live. Punjabi interface for the girls at the desk. Price is honest, everything included, no per-user surprises.”
    Harpreet Singh Owner · Two-wheeler showroom Ludhiana
  • “We needed an auto dialer app that works on our own MTN and Airtel lines, not a call centre subscription in dollars. RMDialer runs on the phones my agents already have, dials the enquiry list, and the WhatsApp follow-up goes out after every call. Calls still go out on the SIM when data drops, and the notes sync once we are back on the network.”
    Grace Okafor Managing director · Travel agency Lagos, Nigeria
  • “We looked for telecalling software for a nine-person loan team and every quote came with cloud seats and per-minute bills. RMDialer telecalling software runs on the callers' own Jio SIMs: the lead list dials itself, the remark goes on the number, and I get dials, connects and talk time per caller every evening. Cost is one flat price per user.”
    Kavita Iyer Operations head · Loan DSA Chennai
  • “Earlier I was dialling 80 to 100 portal leads a day by hand from Excel. With RMDialer auto dialer app I import the sheet, press start and it calls one by one from my own Jio SIM. Between calls I mark Interested or Site visit in two taps and the follow-up rings me on time. Closed 3 flats last month from leads I would have forgotten.”
    Rakesh Choudhary Real estate consultant · Property advisory Jaipur
  • “We tried two telecalling CRM software before this and my counsellors stopped filling them within a week. RMDialer is the phone app itself, so every admission enquiry gets logged whether they like it or not. The auto WhatsApp after call sends the fee structure by itself. I see all 4 counsellors' calls on the web CRM every evening.”
    Priya Nair Owner · Coaching institute Kochi
  • “Bulk calling app was the search that brought me here. 300 dealer numbers pasted from Excel, SIM 2 selected, 6 second gap, and my two boys finished the list in a day and a half. The ones who did not pick up, we ran again in the evening. Earlier same list used to take a week with a notebook.”
    Amit Patel Director · Textile trading Surat

Reviews are collected from customers on WhatsApp and on this website. Share yours on WhatsApp

Questions

RMDialer telecalling CRM FAQ

What is RMDialer?

RMDialer is an auto dialer app and telecalling CRM for Android that dials from the user's own SIM, shows the customer's lead status and last note on incoming and ringing calls, and automates WhatsApp follow-ups. It works as a telecaller app for one person and as a sales dialer for teams, with lead automation, a lead management CRM and per-employee call tracking.

How much does RMDialer cost?

₹159 per user per month on yearly billing or ₹249 per user per month on the 3-month plan, plus taxes, in India; $29 per user per year, or $12 per user for 3 months, outside India. Every feature is included in every plan, and there is a free 3-day trial with no credit card. The dialer side costs nothing at all, permanently: the phone app, call log, caller ID and call analytics are free forever without an account, and a plan buys the customer record, the automation and the team view.

Where do I download the RMDialer app?

On both stores. Android: Google Play, https://play.google.com/store/apps/details?id=com.wappblaster.rmdialer, for Android 8 or newer. iPhone: the App Store, https://apps.apple.com/app/id6812804689, for iOS 17 or newer, with every feature except the call log. You can start the free 3-day trial immediately after installing.

Does RMDialer need a cloud number or call centre setup?

No. RMDialer dials through the SIM already in the phone, so customers see your normal number, there are no per-minute charges, and no IVR or hardware is needed. Reports, lead assignment and the Web CRM work from any browser.

Does RMDialer work outside India and in other languages?

Yes. The app runs in 40 languages and dials from any country's SIM; international numbers keep their own country code. Pricing outside India is $29 per user per year, or $12 per user for 3 months, outside India.

Can a team use RMDialer, and what does the owner see?

Yes. Each telecaller uses RMDialer on their own phone, leads are assigned round-robin or by hand, and the owner sees every call, connected call, talk time, status and follow-up per person per day without asking for reports.

Is RMDialer free?

The dialer is free forever. Install it, make it your phone app and you keep the keypad, contacts, call log, caller ID, spam screening and your call analytics with no account, no payment and no expiry date. Free WhatsApp sends are included every day once you make a free account. What you pay for is the memory around the call: the lead status, the remark and the follow-up reminder saved against every number, plus list auto dialing, team reports, backup and WhatsApp automation.

Is there a free plan, or only a free trial?

Both. The free plan has no end date and covers the dialer itself, so a business owner can run every call of the day through RMDialer for years without paying. The 3-day trial is separate: it opens the paid side as well, so you can test lead statuses, follow-up reminders, the auto dialer and WhatsApp automation on real customers before deciding. When a trial or a plan ends, nothing is deleted and the free dialer carries on.

What is a SIM-based dialer and how is it different from cloud telephony?

A SIM-based dialer places calls from the SIM in the user's own phone, so the customer sees a normal mobile number and the call costs whatever the operator plan charges. Cloud telephony routes calls through a virtual number on a server and bills per user plus per minute, in return for features like IVR and recording. For outbound sales on mobile numbers, SIM calling gets answered more often and costs far less.

How much does an auto dialer app cost in India?

SIM-based auto dialer apps in India cost roughly ₹150 to ₹500 per user per month; cloud dialers with virtual numbers start higher and add per-minute charges. RMDialer is ₹159 per user per month on the yearly plan, plus taxes, with the auto dialer, lead CRM, WhatsApp automation, team reports and the Web CRM all included in that one price.

Is there a free trial and do I need a credit card?

Yes, 3 days with every feature unlocked for the whole team, and no card is needed. Install from the Play Store, sign in, and the trial starts. At the end you choose the 3-month or the yearly plan from inside the app or on the pricing page.

Is there a discount for yearly billing?

Yes. The yearly plan works out cheaper per month than the 3-month plan, and both include every feature: auto dialer, lead CRM, WhatsApp automation, follow-ups, analytics, team reports and the Web CRM. There are no add-on tiers, so the per-user price is the whole price.

What do I get without paying anything?

Your phone app, with the numbers you call already organised: the call log with filters, missed calls in their own list to return, contacts, caller ID and spam screening, and call analytics that count your day by outcome and by person. Sending WhatsApp from any call is free every day too, with a free account: 15 sends a day for the first 15 days, then 3 a day. Saving a status, a remark or a follow-up against a call is the paid part.

Can my sales team use the free version?

Yes, every person can install it and use the free dialer on their own phone at no cost. The team layer is paid, because that is what needs our servers: assigned calling lists, per-person call reports, permissions, the Web CRM and backup that moves a user to a new phone. A common start is the whole team on the free dialer, with the owner opening a trial to see what the reports look like before buying seats.

What is the difference between a power dialer and a predictive dialer?

A power dialer calls one number at a time for one agent and waits for that call to end, so every answered call has a person ready. A predictive dialer calls several numbers at once and connects the ones that answer to whichever agent is free, which needs a call-centre server and causes dropped "silent" calls. Mobile auto dialers like RMDialer are power dialers on a SIM.

No trial clock on the dialer

RMDialer free plan vs paid plan

The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.

Free forever

₹0, no expiry

  • Your phone app: keypad, contacts, call log and caller ID
  • Spam and unknown-number screening on every incoming call
  • Call analytics: your day counted, by outcome, and by who you called
  • Missed calls kept in their own list, so nothing is returned late
  • Sending WhatsApp from a call, free every day

Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.

On a plan

₹159/user/month, yearly

  • The customer record: lead status and remarks saved against every call
  • Follow-up reminders that ring like an alarm on the day you set
  • Auto dialing a whole list without touching the phone
  • Your team: seats, assigned calling lists and per-person reports
  • Automatic WhatsApp after calls, bulk sending and the WhatsApp API inbox
  • Backup and restore, so a new phone carries on where the old one stopped
  • Leads arriving on their own from Google Sheets, APIs and lead portals

Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.

Business karte ho? Business Dialer chahiye.

Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.

₹159/user/month on yearly · every feature included · Prices are per user, exclusive of taxes.

Free forever: the business dialer never expires, and needs no account

Call recording supported · our team sets it up with you during training

On iPhone and Android. The iPhone app has every feature except the native call log.

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