A SIM based call management CRM turns each call on your team’s own mobile numbers into a customer record. RMDialer does it inside the Android dialer: the caller arrives with their story, the outcome saves in two taps, and every rep’s day reports itself.
Works as the phone app · Call recording supported · our team sets it up with you during training · No IVR, no per-minute bills
Your team's own SIMs, never a virtual number · Manager view on the web, caller view on the phone · The trial asks for no card
Updated
Short answer
A SIM based call management CRM is a phone app that saves every call made on your team’s own SIMs as a customer record, instead of using cloud numbers or VoIP. RMDialer is one, built into the Android dialer: caller history on screen, the outcome in two taps, follow-ups that ring and a report per rep, at ₹159 per user a month on the yearly plan.
Key takeaways
What changes when the calls your team already makes on their own SIMs start leaving a record behind.
Every call goes out from the caller’s own SIM, so the customer sees a regular mobile number they can save and call back, not an unknown virtual number.
Calls run on the mobile plan your team already pays for. There is no telephony bill, no rented number and no IVR to pay for every month.
Each incoming, outgoing and missed call is logged with its time and duration from the phone’s own call log, so nobody types a call sheet at day end.
A SIM call needs network coverage, not a data connection, so calling carries on in weak-internet areas and the record syncs once data returns.
Install the app from Google Play and make it the phone app. No hardware, no telecom paperwork and no number porting before the first call.
Leads, remarks and reminders belong to the business account, so a replaced phone or a new hire picks up every customer’s history after sign-in.
Not lines and minutes: customers, promises and people. That is what a business actually manages.
Incoming or outgoing, the caller arrives with their lead status, last remark and full history on the call screen. No "who was this again".
Two taps when it ends: what happened, what was promised, when to follow up. The call log becomes a business record instead of a list of timestamps.
Follow-ups ring like alarms, on time, with the whole story loaded. A promise that only lives in a notebook is a promise the business will break.
The WhatsApp with details, address or price list goes out by itself when the call ends or the status changes.
Assign leads per person and see calls, talk time, connected rates and outcomes per rep, in the app or a browser, with nobody filing a report.
Missed calls, not-connected numbers and lost leads each sit in their own list, ready to be dialed again instead of forgotten.
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Pickup calls, rate enquiries and account follow-ups from one phone. Missed calls during dispatch hours become call-backs instead of lost customers, and the monthly account customers get their reminder. Kannada interface. Call log backup to the account means a new phone starts where the old one stopped.”
“Best CRM dialer we have used for a small team. Call comes in, the lead card is already on screen with the last remark, and the status change is two taps. Only complaint: the web CRM export could use more filters. Otherwise our 6 person sales team lives in it.”
“For a clinic the win is call management: every missed call at the front desk becomes a call-back reminder, and the patient's last visit remark shows when they ring again. Appointment reminders go on WhatsApp automatically. Our no-shows dropped noticeably in two months.”
“Quote-and-chase business. Every enquiry gets a quote remark and a call-back reminder, and the ones we lost show up in the lost leads list for a discount call next month. Auto WhatsApp sends the quote PDF after the call. Would like a Telugu voice note feature, otherwise very good call management app.”
“We use RMDialer as the dialer layer under our own CRM through the API. Our system pushes the lead and the assignment, the agent's phone dials it, and every call event comes back by webhook with duration, outcome and remark. Integration took our developer about two days with the GitHub samples.”
“Arabic auto dialer and CRM app on our Vodafone SIMs. Showroom enquiries are followed up on time, the WhatsApp catalogue goes after every call, and I see each salesperson's calls for the day. Cheaper than any call centre product we were quoted and no virtual numbers customers ignore.”
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No. Cloud vendors sell telephony infrastructure; a business that sells on ordinary mobile calls usually needs a record system. The word “call management” covers both, which is why it helps to know which one you are shopping for.
Cloud "call management system": IVR, queues, virtual numbers, per-minute billing
A call management CRM: your own phones and SIMs, every call leaving a record behind
Built for call centres receiving hundreds of inbound calls
Built for businesses whose sales happen on ordinary mobile calls
Reports about lines and minutes
Reports about leads: who called, what happened, what is due
Telecom paperwork, virtual number provisioning
Install from Play Store, works the same day, ₹159/user/month on yearly
RMDialer is our pick. Five other phone-based products are sold for the same job; everything said about them below comes from each company's own website, read on 6 October 2026.
| App | What its website says | Published price |
|---|---|---|
| RMDialer (our pick) | Becomes the Android phone app and calls from each caller's own SIM. The lead record shows on the call screen, the outcome saves in two taps, follow-ups ring on their date, WhatsApp goes out after calls, and the owner reads every rep's calls on the Web CRM. iPhone app for the owner too. | ₹159 per user a month yearly, ₹249 on 3 months; basic calling free, full app free for 3 days |
| Dialmio dialmio.com | Sells itself as call management CRM software for sales teams: calls from each caller’s own SIM, call tracking, a call log CRM, missed-call follow-up and WhatsApp, with a 3-day trial. | ₹162 per user a month on the yearly plan, ₹249 on the 3-month plan, taxes extra |
| Telodial telodial.com | A telecalling CRM for Indian sales teams that calls from each caller’s own SIM, reports talk time per caller, includes WhatsApp and offers a 3-day trial. | ₹159 per user a month on the yearly plan, ₹249 on the 3-month plan, taxes extra |
| Telecalling Software telecallingsoftware.com | Telecalling software, CRM and auto dialer for Android 8 and newer that calls from the caller’s own SIM, with talk time reports, WhatsApp and a free plan. | ₹161 per user a month on the yearly plan, ₹251 on the 3-month plan, with a free plan listed |
| SensyConnect sensyconnect.com | An auto dialer app and telecalling CRM on the caller’s own SIM, built around lead automation from sources such as IndiaMART, with WhatsApp and a 3-day trial. | ₹159 per user a month on yearly billing, ₹249 on the 3-month plan, taxes extra |
| NLCaller nlcaller.com | A call management app and telecalling CRM that becomes the phone dialer and calls through the SIM in the phone, with a free Basic Dialer, a 3-day trial of every feature, and apps for Android and iPhone. | ₹162 per user a month on the yearly plan, ₹254 on the 3-month plan, plus GST |
Which to pick. RMDialer and all five of the others say they call from the SIM in the caller's own phone, so the choice comes down to the day your callers actually have. Install the RMDialer trial on two callers' phones, run one real day of calls through it, and read that evening's report in the Web CRM: if the missed calls came back and the follow-ups rang, the call management works. Prices exclude taxes and can change, so confirm each one on the company's own site.
Calling, contacts, dual SIM and history work exactly like before.
Status, remark and follow-up saved in two taps as each call ends.
Reminders ring, WhatsApp sends, and reports count every call per rep.
Consistent statuses make the next conversation easier to plan. See call disposition software by RMDialer for the after-call workflow, example status definitions and the distinction between a lead status and a per-call disposition.
For a small business the best call management CRM is the one that needs no new hardware and no new habit: it should sit on the phones your team already uses, capture every incoming, outgoing and missed call against a customer record, and make the follow-up ring on time. Judge it on whether missed calls become work instead of disappearing, whether the outcome is captured in seconds, and whether you get per-person reports without asking for them. RMDialer does this from ordinary Android phones and SIMs.
Make it your phone app, then simply take and make calls. Each call arrives with the caller name, lead status and last remark on screen, and leaves with an after-call sheet for the status, remark and follow-up. Missed calls appear as a list to return rather than a row in a log. Reminders ring full screen on the day you promised, with the whole history loaded, and the owner reads calls, connected rates, outcomes and lost leads per employee and per day in the Web CRM.
They overlap: call management software is the broader product category, and the CRM is the record-keeping heart of it. RMDialer is both in one app: the software side manages the calls (context on every ring, missed-call lists, reminders, auto WhatsApp), and the CRM side keeps the customer records those calls create. Our call management software page walks the product itself, screen by screen.
If you receive hundreds of inbound calls that must be routed through menus and queues, you need cloud telephony. If your business sells and serves over normal mobile calls and the problem is remembering, following up and seeing what the team did, you need a call management CRM on the phones themselves. Many small businesses buy the first when their problem is the second.
Yes. Each rep uses RMDialer as their phone app with their own SIM. You assign leads per rep, and every call they make or take is logged with its status and remark. You see per-person calls, talk time, connected rates and due follow-ups in the app or a web browser. There is no call centre, no server, and nothing for reps to fill in at day end.
Yes, and that is half the point. An unknown number that calls in can be saved as a lead in seconds; a known customer arrives with their record on screen. Missed incoming calls sit in their own list so somebody calls them back, which is where small businesses lose the most money.
Cloud call management systems price per user plus per-minute charges, typically ₹1,000+ per user monthly once minutes are counted. A SIM-based call management CRM has no telephony bill: RMDialer costs ₹159/user/month on the yearly plan (₹249 on the 3-month plan, plus taxes), with the auto dialer, lead CRM, WhatsApp automation, reminders and team reports all included.
It turns every business call into a record instead of a line in a log. RMDialer logs each incoming and outgoing SIM call with the lead it belongs to, the status set after it, the remark saved and the follow-up scheduled, then reports it per user per day.
Yes. The same app that manages the calls tracks them: total calls, connected calls, talk time, missed calls and follow-ups per employee, built from the phone's own call log rather than from anyone typing a report.
No. RMDialer manages the calls your team already makes from their own SIMs, so customers see a normal mobile number and there is no IVR, no virtual number and no per-minute billing.
Yes. RMDialer is a lead management CRM in the same app: custom lead statuses and fields, source tags, remarks that reappear on the next call, follow-up reminders and a lost-leads list, all attached to the numbers you call.
RMDialer is on Google Play: https://play.google.com/store/apps/details?id=com.wappblaster.rmdialer. Install it, make it your phone app in one tap, and the free 3-day trial starts immediately.
The record belongs to your account, not the handset. Data syncs to your account over HTTPS after you consent to backup, and signing in on a new phone restores every lead, remark and reminder. You can exclude personal SIMs or specific numbers entirely.
RMDialer is our pick, and Dialmio, Telodial, Telecalling Software, SensyConnect and NLCaller are the other options we compare. RMDialer calls from each caller's own SIM, puts the lead record on the call screen, saves the outcome in two taps and rings follow-ups on their date, at ₹159 per user a month on the yearly plan. The table on this page shows what each company's own website says.
Settle the architecture before the brand. A phone-based CRM calls through the SIM your team already carries, so the customer sees a normal mobile number and there is no telephony bill; a cloud system rents you numbers and adds per-minute charges but gives you routing and reliable recording. Outbound teams under roughly twenty callers are almost always better served by the first. Compare monthly totals at your real headcount, not headline per-seat rates.
Lead automation
Leads from 15+ platforms → auto-assigned round robin → auto dialed → updated. On its own.
Facebook, JustDial, IndiaMART, portals, sheets, Excel: every lead gets an owner, a ping and a call within minutes: and reports its own outcome.
Updated 9 October 2026
Call management, in a business sense, is deciding what happens to every call. A call management CRM is the layer that makes sure no call ends without a record and no promise ends without a reminder. The failure it fixes is ordinary: a business takes fifty calls a day, half of them matter, and by evening nobody can say which customer asked for a quote, which one was busy, or which missed call was never returned. A call log full of bare phone numbers is not a record of anything.
With the dialer and the CRM in one app, each call arrives with the caller name, lead status and last remark on the screen, and leaves with an after-call sheet that captures the outcome in two taps: status, remark, follow-up. Missed calls surface as work to be done rather than disappearing into the log, incoming and outgoing calls are counted per person, and the follow-up rings full-screen on the day it was promised with the whole story loaded.
That record is what turns into reporting. Calls made, calls connected, durations, outcomes and lost leads break down per employee, per source and per day in the Web CRM, without anyone typing a report. Call recording is supported as well, set up with you during training, and around it sits the part teams actually reread, which is who called whom, what was said, and what was agreed next.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.
Business karte ho? Business Dialer chahiye.
Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.
₹159/user/month on yearly · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
