Telesales CRM software
Telesales CRM Software Is RMDialer, With the Dialer Built In
Telesales CRM software keeps the record of every lead a phone sales team works: stage, notes, owner and the next call. RMDialer is a telesales CRM with the dialer inside, so agents filter their leads, call them one after another and save each outcome on the lead before the next call.
- Your own statuses as the pipeline
- Follow-ups that ring on the phone
- Auto dial straight from the lead list
Free personal dialer. Paid features include a 3-day trial; no card required.
Team plans: ₹159/user/month in India, $29/user/year elsewhere, billed yearly + taxes →
Every call writes to the lead it was made to.
Updated
Short answer
What is telesales CRM software?
Telesales CRM software is a customer database built for phone sales, holding each lead's details, stage, call notes, owner and next follow-up. RMDialer combines that CRM with an auto dialer on Android phones, so every call updates the lead it was made to.
Key takeaways
- The dialer and the record should be one app.
- Follow-ups win telesales; make them ring.
- Statuses are the pipeline, so name them well.
Why a CRM for telesales
Telesales CRM software benefits
What a phone sales team gets when every lead has one record that the dialer writes to.
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A record for every number
A lead starts with just a mobile number and grows with every call.
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Your own pipeline
Statuses you name, colour and order become the stages of the sale.
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Notes that come back
The last remark shows on screen the next time that lead calls or is called.
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Follow-ups that ring
Every promised call back rings like an alarm at its time.
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Leads shared fairly
Assign leads to agents, or share new ones round robin as they arrive.
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Calls without leaving the CRM
Filter the leads, then auto dial the result.
Six parts of one record
Telesales CRM software: what each lead record holds
A telesales CRM is only as good as its records. These six parts are what an agent and a manager need on every lead.
| Part | Why it matters | In RMDialer |
|---|---|---|
| Contact and source | Where the lead came from decides how to open the call | Mobile number, name, source tag, custom fields |
| Status | The stage of the sale, for filters and reports | Your own statuses, reorderable, with history |
| Remarks | What was said, so the next caller does not start from zero | Shown on screen during the next call |
| Next follow-up | Telesales is won on the second and third call | A reminder that rings, even on a locked phone |
| Owner | One agent responsible for each lead | Assigned queues and transfers with history |
| History | Calls, messages and changes in one place | Calls, WhatsApp, remarks, reminders and edits in tabs |
Agents and a manager
CRM for telesales teams: setup in a day
- Name your statuses. New, Contacted, Interested, Quote sent, Won, Lost, or your own words.
- Bring the leads in. Import a file or connect a sheet or webhook.
- Assign them. Each agent gets a queue; new webhook leads can be shared round robin.
- Agents dial their queue. Status, remark and follow-up after each call.
- The manager reads the Web CRM. Calls, talk time and leads by status per agent.
The sales stages from first call to payment, and what to measure at each, are on tele sales software. How leads arrive, get shared and come back on time across a whole calling setup is on dialer system.
An online course seller in Hyderabad
Telesales CRM software for course counsellors
Picture an online course company in Hyderabad with six counsellors calling people who downloaded a brochure. Leads sat in a shared sheet, two counsellors sometimes called the same person within an hour, and nobody knew who had promised a call back.
Each brochure download now becomes a lead, shared round robin. Counsellors auto dial their own queue, pick a status after each call and set the next follow-up, which rings on their phone at the promised time. The manager's Monday review moved from asking questions to reading the leads-by-status report. The company is an illustration, not a named customer.
Plain limits
Telesales CRM software limits
RMDialer is a calling CRM, not a marketing suite: it does not run email sequences, score leads automatically or forecast deal values. The dialer needs Android phones with SIMs; iPhone users get the CRM, reminders and WhatsApp tools but cannot auto dial. Teams that need a full email-first sales CRM should look elsewhere; teams that sell by phone and WhatsApp are who it is built for.
Try it with your own workflow
Put one week of leads into the CRM
Send us a sample of your leads and your sales stages. We set them up and show an agent dialling a queue with the outcome saved on each lead.
Team features, one plan
₹159/user/month
₹1908 per user, billed yearly, plus taxes, in India. $29 per user per year, or $12 per user for 3 months, outside India.
- Lead statuses, remarks and reminder scheduling
- Assigned calling lists and employee reports
- List auto dialing and WhatsApp automation
The personal dialer, call log and personal analytics are free forever. Team access and saved lead workflows require a plan. SIM charges and any WhatsApp provider charges are separate.
Compare free and paid features →Telesales CRM software FAQ
What is telesales CRM software?
Software that keeps a record for every lead a phone sales team works: who they are, where they came from, what stage they are at, what was said and when to call next. Good telesales CRMs also dial, so calls and records stay together.
What is the best CRM for telesales?
For teams that sell from mobiles, RMDialer: the dialer and the lead record are the same app, the agent updates a lead in two taps after a call, and follow-ups ring on the phone. Separate dialer and CRM tools leave records half filled.
Is RMDialer telesales CRM software with a dialer inside?
Yes. Filter your leads by status, tag, source or list and start an auto dial session on exactly those leads. Each call ends with the status, remark and follow-up saved on the lead.
Can I create my own sales stages?
Yes. Create, rename, recolour and reorder lead statuses; a status cannot be deleted while leads still use it. Every status change is kept in the lead's history.
How are leads divided between telesales agents?
Assign leads to agents, each with their own pending queue, or let new leads from a webhook source be shared round robin in the Web CRM. Leads can be transferred, and the transfer is recorded.
Can I import my existing leads?
Yes, from Excel, CSV or JSON, or connect a Google Sheet or API that keeps adding new leads. Duplicate numbers are dropped and country codes handled on import.
Does the telesales CRM send WhatsApp messages?
Yes. It can send a WhatsApp message automatically after a call or a status change, and agents can chat with leads from the same record.
What reports does a sales manager get?
Calls, connected calls and talk time per agent, leads by status, and conversion in the Web CRM, built from what agents actually did on their phones.
How much does telesales CRM software cost with RMDialer?
The CRM and the dialer are one plan priced per user: ₹159 per user a month on the yearly plan in India, or $29 per user per year, or $12 per user for 3 months, outside India.
What is the difference between telesales software and a telesales CRM?
Telesales software is the broad term for tools a phone sales team uses; a telesales CRM is the part that keeps the lead records. Our tele sales software page covers the whole workflow from lead to payment; this page is about the records.