A call log report for employees counts each staff member’s calls, answers and talk time for the day. With RMDialer their phones write it by themselves, and you read it on your phone and the web.
Builds itself from the business SIM · Syncs itself to your account · Call recording supported, set up in training
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Updated
Short answer
An employee call logs report is the daily record of every call your staff made or took on the business SIM: calls, connected, missed, rejected, talk time and outcomes, shown per employee for any date range. With RMDialer, the report writes itself: each employee installs the app, it becomes their phone dialer, and every call syncs to your account with its duration, whether it connected, and the customer behind the number. You read it on your own phone or in the Web CRM and export any range to a sheet. The report exists by evening with zero owner work, because the phones write it themselves. The RMDialer employee call logs report records call details, supports call recording, needs no virtual number or call centre, and comes with the auto dialer, lead CRM and WhatsApp automation in the same per-user plan.
Key takeaways
What changes for an owner once the staff phones write the day’s call report instead of the staff.
The day’s calls are counted by the staff phones as they happen, so nobody fills a sheet or sends an evening message.
“80 calls done” becomes 80 counted calls, with how many connected and how long each person actually talked.
Unanswered customer calls are listed with the lead attached, while a call back can still save the sale.
The status and remark saved after each call sit in the report, so it shows what the calling produced.
Yesterday for the morning review, 30 days for the Monday trend, exported to a sheet when you need a file.
Each phone shows when it last reported, so a switched-off or logged-out phone is visible the same day.
What the report shows for each employee, for any date range, on your phone or in the Web CRM.
| Column | What it shows |
|---|---|
| Calls | Every call made or taken on the business SIM |
| Connected | Calls where the other person answered |
| Missed | Incoming calls nobody answered |
| Rejected | Calls turned down |
| Talk time | Time spent talking, next to the call count, so dial-and-cut calling shows up |
| Outcomes | The status saved after each call |
| Last synced | When each phone last reported, so a quiet phone stands out |
Eight things a staff call report should show. A bare call count is the weakest of them; the lines below it are where the truth lives.
The whole-team totals sit above the per-employee lines, so one screen answers both "how was the day" and "how was Ramesh’s day".
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Employee call tracking without a call centre was exactly the requirement. 12 field executives on their business SIMs, and by evening I have calls, connected, missed and talk time per employee on my phone. Nobody types a report. Two people who were "on calls all day" turned out to be doing 11 calls. Fixed in a week.”
“Collections calling is volume work. The auto dialer clears 250 numbers per executive per day from their own SIM, promise-to-pay dates become reminders, and the daily call report shows connected versus not reachable per person. Talk time per employee ended the "phone was busy all day" excuse.”
“Every visa enquiry moves through counselling, documents and filing as lead statuses, and the counsellor's phone rings for each follow-up. What I check daily is the employee call logs report: calls, connected, talk time per counsellor, on my phone. The register we used to maintain is gone.”
“Order calling to 350 chemists every week. The list auto dials from each MR's own SIM, the order remark goes on the chemist's number, and I see calls and talk time per MR every evening on the web. Bulk WhatsApp for the new scheme went to the whole list from the call log in one go.”
“Forty counsellors, all on RMDialer as their telecaller app. Assigned queues, sessions from their own SIMs, and a live team dashboard with calls, connected and talk time per counsellor. The employee-wise call logs report replaced two Excel sheets and one full-time MIS person. Rollout took a week.”
“Good telecalling CRM for a small Saudi team. Arabic app, calls from our STC SIMs, and the manager report per employee is what we bought it for. Four stars because I want a desktop app for the manager too, not only the web. Support fixed our SIM selection question the same day.”
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Today for the evening check, yesterday for the morning review, 30 days for the Monday trend, all time for the full picture. The screen here is a real account: 38,424 calls and 851 hours of talk time, counted without anyone filing a report.
A call logs report is only useful if reading it fits inside a working day. This is the routine owners settle into within a week.
Rank the team by talk time, total calls, outgoing or incoming for any period, then export it as a PDF or share it to the team group.
Tap any number in the team call logs and every call behind the totals opens, tagged with the employee and the SIM. Each line is a call that really happened on a business SIM.
The report is included in RMDialer’s single plan, ₹159 per user per month on yearly billing in India or $29 per user per year, or $12 per user for 3 months, outside India, alongside the auto dialer, lead CRM and WhatsApp automation. See pricing.
Install RMDialer on each employee’s Android phone: it becomes their phone dialer, and every call on the business SIM is counted automatically. From that day on, the daily call report builds itself: you open the app or the Web CRM, pick the day, and read calls, connected calls, missed calls and talk time per employee. Nobody fills a register and nobody sends an end-of-day message.
A useful staff call report shows more than a call count. Look for connected vs unanswered calls, total talk time, unique numbers dialled, missed calls with the customer attached, and what each call produced: the lead status, the remark and the follow-up that was set. A count alone is easy to inflate; talk time and outcomes are what tell you the work happened.
Yes. Any range of the report can be exported from the Web CRM, so month-end reviews, salary incentives and audits can run on a sheet while the day-to-day reading stays in the dashboard.
Yes, both places. The owner sees the same report in the RMDialer app on their own phone and in the Web CRM in any browser on a laptop. The phone view is built for the morning and evening check; the web view is built for filtering, longer ranges and exports.
Yes. The report has an employee-wise filter: pick any staff member and any date range, today, yesterday, the last 30 days or a custom range, and read just their calls, connected, missed and talk time. The same screen shows the whole team together when you clear the filter.
Everything since the app was installed stays in your account, synced and backed up, so the report runs from a single day to an all-time view. Changing an employee’s phone does not lose history: they sign in on the new phone and the record continues.
No. A call logs report is the record around each call: who, when, how long, whether it connected and what came of it. Call recording is the audio of the conversation, and RMDialer supports it too: our team sets it up with you during training. The report answers the daily question, which is whether the calling actually happened and what it produced; recordings answer what was said on the calls that matter.
WhatsApp voice and video calls are internet calls that never enter the phone’s call log, so no call-log report can count them. Every normal SIM call is included no matter which app placed it, and on the WhatsApp side RMDialer tracks the chats and automatic messages tied to each lead instead.
RMDialer’s free 3-day trial gives the whole team the full report with no card. After that it is ₹159 per user per month on yearly billing in India, plus taxes, or $29 per user per year, or $12 per user for 3 months, outside India, with the auto dialer, lead CRM and WhatsApp automation included alongside the report. Permanently free report apps usually cap the days of history, add ads, or stop at counts without outcomes, which is the part of the report that matters.
Employee call tracking is the system: the app on each staff phone that counts every business-SIM call automatically. The call logs report is what the system produces: the numbers you actually read each morning and evening. RMDialer is both, and our employee call tracking page covers the system side: how the capture works, consent, and how teams roll it out.
Install a call tracking app that becomes the phone app on each employee's Android phone. It reads the phone's own call log, so every call on the business SIM is counted with direction, duration and outcome, and syncs to the owner's report. You get who was called, when, for how long, what status was saved and what follow-up was set, and call recording is supported too, set up with you during training.
With a call tracking app installed as the phone app on each staff phone, every incoming, outgoing and missed call on the business SIM syncs to the owner's dashboard by itself. The manager filters by employee and date to see calls made, calls connected, missed calls, talk time and the status saved after each call, without asking anyone for a report.
Tracking business call activity on a company phone or business SIM, with employees informed, is accepted practice in India. Put it in the employment policy, tell staff what is collected (call details, and recordings if you switch them on) and why, and keep personal SIMs out of it. India's DPDP data protection law rewards exactly this: collect only what you need and be open about it.
Recording your own calls is not illegal in India, but recording without telling the other party can breach privacy expectations and, for customer data, the DPDP rules on consent. RMDialer supports call recording, and our team sets it up with you during training, including how to tell customers when a call is recorded.
Most staff call reports are written by the staff: a register, an Excel sheet, an end-of-day WhatsApp message. That is why they are always complete and never true. The report this page describes is written by the phones instead. Each employee’s Android phone runs RMDialer as its dialer, every call on the business SIM is counted the moment it ends, and the employee call logs report assembles itself in the owner’s account: calls, connected, missed, rejected, unique numbers and talk time, per person, for any date range, exportable to a sheet. The employee call tracking page covers the system side: how the capture works, consent, and rollout. The same calls read as patterns, such as the best hour to reach customers, sit on SIM based call analytics, what each figure means on the call log analytics app page, and how that history survives a lost or replaced phone is on SIM based call logs.
Reading it well takes less time than collecting a register ever did. Counts alone flatter dial-and-cut calling, so the morning review pairs them with talk time and connected calls, and the lost-lead view lists the missed calls nobody returned, each attached to its customer. Because the same app is the team’s business dialer and CRM, the report carries outcomes too: the status after each call, the remark, the follow-up that was set. That is the difference between a call details report and a tally, and it is why the team version shows assignment-to-first-call time alongside the counts.
None of it involves cloud telephony: no virtual numbers, no per-minute charges, and customers keep seeing the number they know, a distinction the on-phone vs cloud comparison spells out. The report is not a paid add-on either; it ships in RMDialer’s single all-in plan with the auto dialer, lead CRM and WhatsApp automation, with a free 3-day trial for the whole team.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
$29 per user per year, or $12 per user for 3 months, outside India
Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.
Tonight’s call report, without asking anyone
Install on the staff phones this afternoon and the day’s report writes itself by evening. Free 3-day trial, no card.
₹159/user/month on yearly in India, $29/user/year elsewhere · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
