Telecalling software helps a phone sales team ring its leads, note what was said and call back on time. RMDialer puts all of it, plus the manager's report, on each caller's own phone and SIM; the other three kinds are compared here.
Four kinds compared · Best-for line on each · The BPO answer
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Updated
Short answer
Telecalling software is the set of tools a phone sales team uses to dial customers, keep each lead's record and make sure callbacks happen. RMDialer is telecalling software of the SIM-based kind, for teams that call from mobiles. It comes in four kinds: a plain dialer, a desktop CRM, a cloud call centre, or a SIM-based telecalling CRM app. A plain dialer only rings numbers faster. A desktop CRM keeps the records but leaves the call on another device. A cloud call centre rents virtual numbers for desk agents and suits inbound support. A SIM-based telecalling CRM app puts the dialer, the lead record, the follow-up and the manager’s report on the caller’s own phone, which is why most Indian sales teams that call from mobiles end up with this kind. RMDialer costs ₹159 per user a month on the yearly plan in India ($29 per user per year, or $12 per user for 3 months, outside India) with a free 3-day trial.
Key takeaways
What a phone sales team gets from software that keeps the dialing, the record and the callbacks together.
The record opens on the same phone as the call, so the caller knows who it is and what was said last time.
A promised call becomes a reminder that rings on the day, instead of a note nobody reads again.
The next number rings after the last outcome is saved, so the day goes on conversations.
Calls, connects, talk time and outcomes per caller add up from the calls themselves.
The SIM-based kind calls from each caller’s own mobile number, which gets answered more than an unknown line.
Details promised on the call can go out as a template right after it, without switching to another tool.
They are all sold as telecalling software, and they are not interchangeable. Most unhappy buyers bought a good product of the wrong kind.
Kind 1
Rings numbers faster than typing them, sometimes one after another from a pasted list.
Best for one person working a short list with nothing to follow up.
What it leaves out: Keeps no lead record, no status and no reminder, so every call starts from zero.
Kind 2
Holds leads, stages and notes in a browser, with calls made on a separate phone or a click-to-call add-on.
Best for teams that sell mostly over email and meetings.
What it leaves out: The call and the record live on two devices, so remarks get typed late or not at all.
Kind 3
Rents virtual numbers and runs calls over the internet on laptops with headsets, adding IVR menus, queues and predictive dialing.
Best for large inbound support floors and BPO processes run from desks.
What it leaves out: Per-seat plus per-minute bills, and unknown virtual numbers that many people in India do not answer.
Kind 4
Replaces the phone dialer on each caller’s Android, so calls go out from their own SIM with the lead on screen.
Best for sales and follow-up teams who already call from mobiles.
What it leaves out: No IVR menu or inbound queue, because it is built for calling out and calling back.
Seven questions a buyer actually asks, answered for each kind. Read the row that matters most to your team first.
| Question | Plain dialer | Desktop CRM | Cloud call centre | SIM-based app |
|---|---|---|---|---|
| Which number does the customer see? | The caller’s own | The caller’s own | A rented virtual number | The caller’s own |
| Is the lead’s history on screen during the call? | No | Only if the laptop is open | Yes, on the desk screen | Yes, on the ringing screen |
| Does a promised callback ring by itself? | No | As a task in a list | Usually | Yes, on the phone |
| Can WhatsApp go out after a call? | No | Through an add-on | Sometimes | Yes, built in |
| Does the manager get calls per caller without asking? | No | Only what callers typed | Yes | Yes |
| What does it run on? | A phone | A laptop plus a phone | Laptops and headsets | The phones the team already has |
| How is it usually priced? | Free or a one-time fee | Per user per month | Per seat plus call minutes | Per user per month, no minutes |
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“We looked for telecalling software for a nine-person loan team and every quote came with cloud seats and per-minute bills. RMDialer telecalling software runs on the callers' own Jio SIMs: the lead list dials itself, the remark goes on the number, and I get dials, connects and talk time per caller every evening. Cost is one flat price per user.”
“We tried two telecalling CRM software before this and my counsellors stopped filling them within a week. RMDialer is the phone app itself, so every admission enquiry gets logged whether they like it or not. The auto WhatsApp after call sends the fee structure by itself. I see all 4 counsellors' calls on the web CRM every evening.”
“Best CRM dialer we have used for a small team. Call comes in, the lead card is already on screen with the last remark, and the status change is two taps. Only complaint: the web CRM export could use more filters. Otherwise our 6 person sales team lives in it.”
“Telecaller app for Android that my staff actually use. Enquiry list is assigned to each telecaller, the auto dialer calls it from their own SIM, and test ride bookings come to me live. Punjabi interface for the girls at the desk. Price is honest, everything included, no per-user surprises.”
“Telecalling software for a 22-seat domestic process, without buying a dialer server. Each agent gets an assigned queue, sessions run on SIM, and the supervisor dashboard shows calls, connected and talk time per agent in real time. Our cost per seat dropped to a fraction of the cloud dialer we were on.”
“We needed an auto dialer app that works on our own MTN and Airtel lines, not a call centre subscription in dollars. RMDialer runs on the phones my agents already have, dials the enquiry list, and the WhatsApp follow-up goes out after every call. Calls still go out on the SIM when data drops, and the notes sync once we are back on the network.”
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Start from how your calls happen today, not from a feature list. Find the line that describes your team.
A different answer from a sales team’s, because the calls happen in a different place.
A BPO running an inbound helpline for a client needs cloud call centre software: agents sit at desks with headsets, customers press options in an IVR menu, calls wait in a queue for the next free agent, and a predictive dialer may ring several numbers per agent on outbound campaigns. On top of that sits the client’s CRM or ticketing system.
An outbound process is different when its agents already carry mobiles: renewal reminders, lead follow-up, payment nudges. There, a SIM-based app lets each agent dial the assigned list from their own phone and number, and the floor manager reads calls, talk time and outcomes per agent without desk telephony. RMDialer is used that way by calling floors, and the call centre dialer page covers running a whole floor on it.
An illustration with round numbers, showing why the first two tries failed.
Picture a cable and broadband operator in Madurai with four callers ringing about 2,000 subscribers a month for plan renewals and upgrade offers. The first tool was a plain auto redial app. Calls got faster, but nobody knew who had said "call after the 5th", so the same subscriber got three calls in a week and complained.
The second try was a desktop CRM on the office computer. The records were tidy for a fortnight. Then the callers, working from their mobiles, started saving remarks at the end of the day from memory, and by the third week half the renewals due had no remark at all.
A cloud call centre was quoted next. It needed headsets, laptops and rented numbers, and the operator worried that subscribers would not pick up an unknown number about their own connection. It was never bought.
The fourth kind fitted because it changed nothing about how the callers worked. They kept their phones and their numbers, the renewal list dialled itself, "call after the 5th" became a reminder that rang on the 5th, and the owner saw each caller’s renewals closed without asking. The lesson is the page in one line: match the software to where the calls already happen.
Three searches that come up right after telecalling software, answered for RMDialer as it really works.
The calls go out from each caller’s phone, because that is where the SIM is. The PC runs the Web CRM for lists, leads and reports, and the Chrome extension lets you click a number on the computer and have the phone dial it. There is no Windows program to install.
Book a live demo on WhatsApp and we show a full calling session, from the list to the report, or start the 3-day trial with every feature switched on and judge it on real calls rather than slides.
RMDialer downloads free from Google Play for Android and from the App Store for iPhone. On Android the dialer, call log and call analytics stay free forever with no account; the full app is free for 3 days, no card. Avoid APK copies from other sites.
Store links are on the download page, and the PC side is set out on auto dialer for PC.
People ask this many ways: "telecalling software", "tele calling software", "telecalling solutions", "which software is used for telecalling", "types of telecalling software", "telecalling tools", and in interviews, "which software is used in telecalling". The answer is the same four kinds on this page. If you have already decided on the SIM-based kind and want to see what comes in it, the RMDialer telecalling CRM page walks through it part by part; to test several tools against each other, use the one-week trial method.
You will also see it called tele calling software, software for telecalling, telecalling solutions, types of telecalling software and telecalling tools. They describe the same thing, so whichever phrase brought you here, this is the page for it.
Each caller installs RMDialer as their phone app. No servers, no seats, no telecom paperwork.
Excel, Google Sheets, portals and ad platforms import automatically. Every lead gets one owner.
Auto-dial sessions, two-tap outcomes, WhatsApp after calls and ringing reminders, while the manager’s view builds live.
It is the list of customers a telecaller works from, with each person’s stage, past remarks and next callback kept together. In a SIM-based app such as RMDialer that record opens on the phone the moment a number rings, so the caller never has to look it up somewhere else.
Large BPO floors usually run cloud call centre software on desktops: rented numbers, headsets, IVR menus, inbound queues and predictive dialing, alongside the client’s own CRM. Outbound processes whose agents call from mobiles, such as sales follow-up or collections reminders, can instead use a SIM-based app like RMDialer, which needs no desk setup.
For a phone sales team they should be one product. "Software" stresses the calling side, lists and the auto dialer, while "CRM" stresses the record side, stages and follow-ups. Buying only one half leaves the other to Excel. RMDialer ships both halves in a single app.
You can place the calls, but nothing is kept: no status, no remark, no reminder and no report for the manager. It works for a handful of calls. Past about thirty a day, callers start ringing the same people twice and forgetting the ones who asked for a callback.
Excel holds the list well and the history badly. Callers switch between the sheet and the phone, remarks get shortened, two people edit the same row, and callbacks depend on someone reading column H. It is a fine start for one person and a weak system for five.
Only if customers call in through a menu or you need desk agents on rented lines. For outbound calling from mobiles, a cloud call centre adds per-minute bills, headsets and virtual numbers without solving the follow-up problem. A SIM-based app like RMDialer keeps the team on its own phones and numbers.
An auto dialer only rings the next number for you. Telecalling software adds everything around that ring: who the lead is, what happened on the call, when to call back and how each caller’s day went. RMDialer’s auto dialer is one part of its telecalling CRM, not the whole of it.
The SIM-based kind runs only on the mobile, which is the point: the call, the record and the reminder are on one device. RMDialer needs Android 8 or newer on each caller’s phone, and the owner uses the Web CRM in any browser.
One that runs on the caller’s own phone and reports to the owner without a desk or VPN. With RMDialer, a work-from-home caller dials the assigned list from their SIM, and the owner sees every call, its length and its outcome in the Web CRM the same day.
Plain dialers are free or close to it. Desktop CRMs and SIM-based apps are charged per user per month, and cloud call centres charge per seat plus call minutes, which is usually the most expensive kind. RMDialer costs ₹159 per user a month on the yearly plan in India, before tax, or $29 per user per year, or $12 per user for 3 months, outside India, with no minute charges.
Free versions exist but cap the thing a team needs most, usually users, stored leads or reports. RMDialer’s basic phone dialer is free and needs no login; the full telecalling CRM runs free for 3 days with no card, which is long enough to test it on a real list.
Yes. RMDialer is telecalling software that becomes the phone app on each caller’s Android. It dials the list from their own SIM, keeps the lead record on the ringing screen and reports every caller’s day to the owner.
The calls themselves do not when they go over the SIM. The internet is needed to bring in new leads and to send remarks and reports to the owner. RMDialer keeps working through a weak signal and syncs when the data connection returns.
Five things: which number customers will see, whether the lead is on screen while the phone rings, whether callbacks ring by themselves, whether WhatsApp is included, and the full monthly cost with every seat counted. Then run it for three days on your own list, not a demo list.
Only some kinds. Plain dialers and most desktop CRMs cannot without an add-on. In RMDialer a caller can send a template from the call screen, and chosen templates can go out automatically after a call or a status change through the WhatsApp API.
Lead automation
Leads from 15+ platforms → auto-assigned round robin → auto dialed → updated. On its own.
Facebook, JustDial, IndiaMART, portals, sheets, Excel: every lead gets an owner and a place on a calling list, then reports its own outcome.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
$29 per user per year, or $12 per user for 3 months, outside India
Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.
Business karte ho? Business Dialer chahiye.
Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.
₹159/user/month on yearly in India, $29/user/year elsewhere · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
