Do-not-call status

DND is TRAI's register where a subscriber blocks promotion from everyone. Do-not-call status is the mark on your own record when a specific person asks you to stop. The first is scrubbed by telemarketers; the second is your promise to the customer.

Marked immediately on the record, in one tap, and enforced by the system on every future list and message, including re-imports of the same number. Never by memory.

Install a call tracking app that becomes the phone app on each employee's Android phone. It reads the phone's own call log, so every call on the business SIM is counted with direction, duration and outcome, and syncs to the owner's report. You get who was called, when, for how long, what status was saved and what follow-up was set, and call recording is supported too, set up with you during training.

Tracking business call activity on a company phone or business SIM, with employees informed, is accepted practice in India. Put it in the employment policy, tell staff what is collected (call details, and recordings if you switch them on) and why, and keep personal SIMs out of it. India's DPDP data protection law rewards exactly this: collect only what you need and be open about it.

Recording your own calls is not illegal in India, but recording without telling the other party can breach privacy expectations and, for customer data, the DPDP rules on consent. RMDialer supports call recording, and our team sets it up with you during training, including how to tell customers when a call is recorded.

Call tracking counts and reports call activity: who called whom, when, how long, and what came of it. Call monitoring means listening to calls live or recorded, which needs call-centre infrastructure and much stricter consent. Most business owners searching for "call monitoring" actually need tracking: the report that shows whether the work happened.

Import or connect the lead source once, then turn on round-robin assignment: each new lead goes to the next active employee in rotation, their phone pings, and the lead appears in their assigned queue with the auto dialer ready. Managers can reassign or transfer a lead any time and the transfer history stays on the record.

With a call tracking app installed as the phone app on each staff phone, every incoming, outgoing and missed call on the business SIM syncs to the owner's dashboard by itself. The manager filters by employee and date to see calls made, calls connected, missed calls, talk time and the status saved after each call, without asking anyone for a report.

Because a separate CRM means typing after every call, and on a busy day the typing is the first thing dropped. The fix is a CRM that lives inside the dialer: the call creates the record, the outcome is two taps on the after-call screen, and the follow-up is set in the same motion. When updating the CRM costs nothing extra, it stays updated.

Yes. Each rep installs the app on their own Android phone with the business SIM, and every call they make from home is logged and synced exactly as it would be in the office. The owner sees calls, talk time and outcomes per person on the Web CRM, and leads are assigned remotely, so a distributed team runs like a single desk.

Everything already synced stays in the owner's account. From that moment the phone stops reporting, and the dashboard shows when each phone last synced, so a phone that has gone quiet stands out the same day. In practice "the app was off all Tuesday" is itself the report.

Yes. Because the app reads the phone's own call log, every missed call on the business SIM is counted, shown with the lead it belongs to, and can be turned into a call-back reminder automatically. The owner's report lists missed calls per employee so no customer callback is silently lost.

Software that turns every phone number into a lead with a source, a status, custom fields and a history, and keeps that record in front of the telecaller while they call. Inside a dialer it means the caller sees the lead before saying hello, updates it in two taps after the call, and never types the same information twice.

Set the follow-up at the moment you promise it, from the after-call screen, in one tap ("tomorrow", "Sunday 11 am"), and use an app that rings like an alarm at that time with the call-back button and the customer's history on it. A follow-up that lives in a diary or a spreadsheet depends on someone remembering to look; one that rings does not.

If the report is all you need, a call-log tracker that reads each phone's call log and totals it per employee is enough. If you also want the calls to carry a lead, a status and a follow-up, WhatsApp to go out by itself, and the same app to be the team's dialer and CRM, a tracker plus CRM in one app costs about the same and removes the second tool. RMDialer is the second kind.