Call tracking software records a business's calls so someone can see who called, for how long and what happened. RMDialer tracks the calls your sales team makes on its own phones and ranks each caller for you.
Android 8 or newer · Owner view on the phone and the Web CRM · 3 days free
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Updated
Short answer
Call tracking software records the phone calls a business makes and receives, so someone can see who called, for how long and what came of it. RMDialer is call tracking software for sales teams: it counts every call on your team’s own Android phones with talk time and missed calls, and ranks each caller for the owner, at ₹159 per user a month on the yearly plan in India ($29 per user per year, or $12 per user for 3 months, outside India).
Key takeaways
The same three words name two products that share almost nothing. Most comparison lists mix them, which is why they disagree.
| Sales call tracking | Marketing call tracking | |
|---|---|---|
| What it answers | Who on the team called whom, for how long, and what happened | Which ad, keyword or web page made a customer pick up the phone |
| How calls are caught | From the call log of each staff phone | Through rented tracking numbers shown in ads and on the website |
| Typical buyer | An owner or sales head with a calling team | An advertiser or a marketing agency |
| Numbers customers see | The caller’s own mobile number | A different tracking number per campaign |
| Usual price basis | Per user each month | Per tracking number plus minutes |
| RMDialer | Yes, this is what it does | No |
What it answers
How calls are caught
Typical buyer
Numbers customers see
Usual price basis
RMDialer
A quick test: if your question starts with "which ad", you want the marketing kind and its tracking numbers. If it starts with "which of my people", you want the sales kind. A business that spends on ads and also runs a calling team often uses one of each, because neither does the other's job.
What changes once the calls your team already makes start counting themselves.
Incoming, outgoing and missed calls are read from the phone’s own call log, so nobody writes a tally at the end of the shift.
A caller with two hundred dials and eleven minutes of talk is easy to spot when talk time sits beside the totals.
Numbers that rang and got no call back from any SIM sit in their own list until a person rings them.
Each call lands on the lead it belongs to, with the status and remark saved after it, so the count has a story.
The team board sorts callers by talk time, total calls or outgoing calls for today, yesterday or any range.
Calls stay on the SIMs the team already uses, so customers keep ringing the mobile number they saved.
Six things the app tracks on each phone, all rolled up to the owner's account.
Total, incoming, outgoing, missed, connected, unique, rejected, blocked, spam and lost leads, each one a tap away from the calls behind it.
The owner sees every employee’s calls on one screen, and the team board ranks them by talk time or call count.
A list on Home of numbers that rang and never got a call back on any SIM, each with a one-tap call.
WhatsApp, Google Meet and Zoom calls are logged in the call history beside SIM calls.
Today, a week, a month, all time or a custom range, with monthly trends for incoming, outgoing, missed and rejected.
Call history goes out to Excel or PDF for any period, and a daily summary can be shared on WhatsApp at a set time.
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Employee call tracking without a call centre was exactly the requirement. 12 field executives on their business SIMs, and by evening I have calls, connected, missed and talk time per employee on my phone. Nobody types a report. Two people who were "on calls all day" turned out to be doing 11 calls. Fixed in a week.”
“Telecalling software for a 22-seat domestic process, without buying a dialer server. Each agent gets an assigned queue, sessions run on SIM, and the supervisor dashboard shows calls, connected and talk time per agent in real time. Our cost per seat dropped to a fraction of the cloud dialer we were on.”
“Membership renewals were slipping. Now every member's expiry date rings the front desk 7 days before and a WhatsApp offer goes out automatically. Trial visitors who did not join are in the lost leads list and get a call at month end. Renewals up about 25% since we started.”
“Event dates are the deadline for every enquiry, so follow-ups run on the date, not on memory. The reminder rings with the enquiry details, and the WhatsApp with our package PDF goes right after the call. Lost enquiries from last season became this season's calling list. Good lead management app for a small team.”
“We tried two telecalling CRM software before this and my counsellors stopped filling them within a week. RMDialer is the phone app itself, so every admission enquiry gets logged whether they like it or not. The auto WhatsApp after call sends the fee structure by itself. I see all 4 counsellors' calls on the web CRM every evening.”
“Multilingual team, so a CRM with English, Malay and Chinese interfaces mattered. The auto dialer runs our launch lists on the agents' own Maxis SIMs and the manager sees every call and remark live. We compared three cloud call centre tools; this cost a fraction and needed no virtual numbers.”
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An illustration with round numbers, not a customer story.
Picture a tractor dealership in Karnal with four salespeople who call farmers about finance offers, test drives and spare parts, all from their own phones. Before the harvest season the owner hears every evening that the day was busy, and the booking diary says otherwise.
In the first week on RMDialer the team board settles the argument. One salesperson shows the most dials but the lowest talk time, because most calls end before ten seconds. Another shows fewer calls and the longest conversations, and most of the week's test drives. Neither number was visible in the evening register.
The not-called-back list does the rest. On Monday it holds nine numbers that rang during lunch and were never returned, two of them village sarpanches asking about a group booking. The owner makes it the first job each afternoon, and by the end of the month the list is usually empty by three o'clock.
Worth reading before a trial, so the three days go on the job it is built for.
For the owner's view of each person's day, read employee call tracking. For the app the staff carry, see call tracking app for business, and for why SIM calls are counted more completely than cloud lines, SIM based call tracking software.
A sales head types "sales call tracking software", an owner types "call tracking system" or "business call tracking software", and an operations manager writes "phone call tracking software" in a requirement sheet. When the calls happen on staff phones and the question is what each person did, they all mean the product on this page.
You will also see it called call tracking system, sales call tracking software, phone call tracking software, business call tracking software and call tracking software for business. They describe the same thing, so whichever phrase brought you here, this is the page for it.
RMDialer becomes the phone app on Android 8 or newer, and past calls start counting the same day.
Every incoming, outgoing and missed call is logged with talk time and tied to its lead.
The owner ranks callers by talk time or calls for any range, on the phone or the Web CRM.
Yes, of the sales kind. RMDialer counts every call your team makes and takes on its own Android phones, with talk time, missed calls and the outcome saved after each one, and shows the owner every employee’s calls in one place.
₹159 per user a month on the yearly plan in India, or ₹249 a month on the 3-month plan, before tax. Outside India it is $29 per user per year, or $12 per user for 3 months, outside India. Calls cost only your own SIM plan, and the full app is free for 3 days with no card.
Sales call tracking counts what your own people did on the phone: calls, talk time, missed calls and outcomes per person. Marketing call tracking puts a different phone number on each ad and reports which campaign brought the call. One manages a team, the other measures advertising.
No. RMDialer works on the SIMs already in your team’s phones and issues no extra numbers, so it cannot tell you which ad made someone call. If that is the question you need answered, look for a marketing call tracking product.
In RMDialer, yes, through the lead rather than the number. A lead that came in from a Google Sheet, a portal or a website form keeps its source tag, so its calls can be filtered by that source in the Web CRM.
It reads the phone’s own call log, so a call dialled from the keypad, the contacts list or another app is counted the same as one dialled from RMDialer. You can choose which SIMs back up and keep private numbers out of it entirely.
RMDialer logs WhatsApp, Google Meet and Zoom calls in the call history beside ordinary SIM calls, so a customer who rings on WhatsApp still shows up in the day’s record.
Call recording supported · our team sets it up with you during training. Without any setup, every call still keeps its time, length, outcome, remark and next follow-up, which is the part a manager usually opens first.
Per employee and per day: total calls, incoming, outgoing, missed, connected, unique numbers and talk time, plus the lost leads that never connected. Each figure opens to the list of calls behind it.
Yes. RMDialer keeps a list of numbers that rang and got no call back on any SIM. It sits on the Home screen, each row can be called in one tap, and a daily report can name them on WhatsApp.
Not for the calls. SIM calls are logged on the phone even with no data, and the record reaches the owner’s account when the connection returns.
Yes. Call history for any chosen period exports to Excel or PDF, and the Web CRM exports wider ranges for the whole team.
Yes, through the account’s call webhooks or the read-only outbound API, either directly or through Zapier, Make, Pabbly or n8n. There is no one-click connector, so plan a short setup on the CRM side.
Tell them first, in writing. Say which phones and SIMs are covered, what is counted and who can see it. RMDialer counts business calls and never reads messages or other apps, which makes that note short and honest.
Only partly. The RMDialer iPhone app has leads, remarks, reminders and the team view, but iOS lets no app read the call log, so calls made on an iPhone are not counted automatically.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
$29 per user per year, or $12 per user for 3 months, outside India
Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.
Business karte ho? Business Dialer chahiye.
Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.
₹159/user/month on yearly in India, $29/user/year elsewhere · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
