Call Tracking App for Business Is RMDialer

Call tracking splits into two different jobs, so decide which you need. If you want to attribute calls to ad campaigns, you need tracking numbers and a cloud platform. If you want to know what your own team did on the phone all day, you need the tracking on the phones themselves. RMDialer is the second: every incoming, outgoing and missed call on your team's own phones and SIMs, attached to a lead, with outcomes and follow-ups, and per-employee reports in the Web CRM.

Each team member installs the app and signs in to your account, and their phone reports its own calls: who was called, when, how long, whether it connected, what the outcome was and what follow-up was set. You read it per employee, per source and per day in the Web CRM. Be open with your team that business call activity is tracked, which is both the lawful and the sensible route. Call recording is supported too, and our team sets it up with you during training.

An app that records what happened on your business calls: who called whom, whether it connected, how long it lasted, and what came of it. There are two very different kinds. Cloud call tracking routes calls through a virtual number the provider gives you, which is how marketing teams attribute calls to ads. An on-phone call tracking app tracks the SIM calls your team already makes, which is what most small businesses actually want.

Cloud telephony platforms give you virtual numbers and routes calls through their servers, which enables IVR, recording and ad attribution but costs per minute and shows the customer an unfamiliar number. An on-phone app such as RMDialer tracks the calls made from your team’s own SIMs, so there is nothing to route, no per-minute cost, and the customer sees a normal local number.

Yes. If each caller uses a call tracking app on their own phone, the calls log themselves from the phone’s call log and roll up to the owner. You get the counts, connect rates and outcomes without a call centre, virtual numbers or a telephony contract.

Tracking business call activity on a company-provided phone or with the employee’s knowledge and consent is normal practice. Call recording is a separate and stricter question: tell people clearly, get consent, and take advice before recording customer calls. Being open with your team about what is tracked is both the lawful and the sensible route, since covert monitoring destroys trust faster than it finds problems.

Give each employee RMDialer on their own Android phone: it becomes their dialer, so every call they make or take is tracked automatically and appears in the owner's reports. No cloud numbers, no call centre platform and no hardware are involved.

RMDialer records the direction of each call, its duration, whether it connected, the lead it belonged to, the status and remark saved after it, and the follow-up that was set. Those roll up per employee per day into calls, connected calls, talk time and follow-ups kept.

No, they are two different things, and RMDialer supports both: call recording is set up with you during training. Call tracking records what happened around the call, which is what a manager actually reviews: who was called, whether it connected, what the outcome was and what happens next.

Yes. RMDialer is a lead management CRM and an auto dialer in the same app, so tracked calls carry lead statuses, remarks and follow-up reminders instead of sitting in a separate report.

Each employee installs RMDialer from Google Play (https://play.google.com/store/apps/details?id=com.wappblaster.rmdialer) and signs in with the number you added to the team; the free 3-day trial covers everyone.

Not for the calls, which ride the SIM. RMDialer reads the phone’s own call log and syncs it to the owner’s account when the signal returns. Cloud call tracking needs a live connection because the call itself travels over the provider’s network.

Install a call tracking app that becomes the phone app on each employee's Android phone. It reads the phone's own call log, so every call on the business SIM is counted with direction, duration and outcome, and syncs to the owner's report. You get who was called, when, for how long, what status was saved and what follow-up was set, and call recording is supported too, set up with you during training.

Tracking business call activity on a company phone or business SIM, with employees informed, is accepted practice in India. Put it in the employment policy, tell staff what is collected (call details, and recordings if you switch them on) and why, and keep personal SIMs out of it. India's DPDP data protection law rewards exactly this: collect only what you need and be open about it.