You know the team made calls. You do not know how many, to whom, or what came of them.
Track your business calls without a call centre
The calls your team already makes, counted automatically, with the customer and the outcome attached.
What is the best call tracking app for a business in India?
Choose by which kind of tracking you actually need. If you want to attribute calls to advertising campaigns, you need cloud call tracking with virtual numbers, which is what FreJun, Exotel and MyOperator sell. If you want to know what your own team did today, an on-phone app is simpler and far cheaper: it reads the phone’s own call log, so every SIM call is counted automatically with no virtual numbers, no per-minute charges and no telephony contract. RMDialer takes the second approach, adding the customer record to each call so you see not only how many calls were made but what came of them, per person, and it costs about ₹117 per caller a month on the yearly plan.
- Cloud call tracking = virtual numbers, ad attribution, per-minute cost
- On-phone call tracking = your team’s own SIM calls, counted automatically
- On-phone tracking works with no internet and syncs later
- Look for outcomes per person, not just call counts
On-phone call tracking vs cloud call tracking
Both are called call tracking. They solve different problems and cost very differently.
| On-phone app | Cloud telephony | |
|---|---|---|
| The number customers see | Your own SIM number | A virtual number |
| Setup | Install the app | Provision numbers, configure routing |
| Cost model | Per user, no call charges | Per user plus per minute |
| Works offline | Yes, syncs later | No, the call needs the network |
| Best at | Knowing what your team did | Attributing calls to ad campaigns |
| Call recording | Limited by Android | Yes, built in |
If you need call recording and ad attribution, cloud telephony is the right buy and we would rather say so. If you need to know what your team did today, an app is simpler and cheaper.
Six things counted without anyone typing
Every call, automatically
Incoming, outgoing, missed and rejected, from the phone’s own call log. Nobody types anything for it to be counted.
Who the call was with
Not just a number: the customer name, their stage, and the last note, attached to each call.
Talk time and connect rate
How many were answered, how long they lasted, and how many numbers were unique rather than repeat dials.
Per person, across the team
Each caller’s numbers roll up to the owner without anyone filing a report.
What was lost, and why
Leads marked lost keep their history, so the pattern behind them is visible instead of guessed at.
Missed calls that nobody returned
The most expensive number in any business, and the one a spreadsheet never shows.
One call, fully handled
Install on each caller’s phone
It becomes the phone app. Calls carry on as normal.
Calls log themselves
From the phone’s own call log, with the customer attached.
The owner sees the numbers
Per person, per day, without asking anyone for a report.
Call tracking: common questions
What is a call tracking app for business?
An app that records what happened on your business calls: who called whom, whether it connected, how long it lasted, and what came of it. There are two very different kinds. Cloud call tracking routes calls through a virtual number the provider gives you, which is how marketing teams attribute calls to ads. An on-phone call tracking app tracks the SIM calls your team already makes, which is what most small businesses actually want.
What is the difference between call tracking and cloud telephony?
Cloud telephony (FreJun, Exotel, MyOperator and similar) gives you virtual numbers and routes calls through their servers, which enables IVR, recording and ad attribution but costs per minute and shows the customer an unfamiliar number. An on-phone app such as RMDialer tracks the calls made from your team’s own SIMs, so there is nothing to route, no per-minute cost, and the customer sees a normal local number.
Can I track my employees’ calls without call centre software?
Yes. If each caller uses a call tracking app on their own phone, the calls log themselves from the phone’s call log and roll up to the owner. You get the counts, connect rates and outcomes without a call centre, virtual numbers or a telephony contract.
Is it legal to track employee calls in India?
Tracking business call activity on a company-provided phone or with the employee’s knowledge and consent is normal practice. Call recording is a separate and stricter question: tell people clearly, get consent, and take advice before recording customer calls. Being open with your team about what is tracked is both the lawful and the sensible route, since covert monitoring destroys trust faster than it finds problems.
Does call tracking need internet?
Not for the calls. RMDialer reads the phone’s own call log, so tracking works offline and syncs to the owner’s account when the signal returns. Cloud call tracking needs a live connection because the call itself travels over the provider’s network.
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Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.