Outbound dialer software
Outbound Dialer Software Is RMDialer, on Your Team's Phones
Outbound dialer software calls lists of people for a team, setting the pace of calls and recording each outcome. Contact centers run it as a cloud suite; RMDialer runs it on the team's Android phones, calling one number at a time over the SIM with every result saved.
- Lists, pacing and outcomes
- The SIM's own number as caller ID
- Results per caller, counted
Free personal dialer. Paid features include a 3-day trial; no card required.
Team plans: ₹159/user/month in India, $29/user/year elsewhere, billed yearly + taxes →
For teams that call from their phones.
Updated
Short answer
What is outbound dialer software?
Outbound dialer software is a system that places outgoing calls from lists automatically and tracks each result, used by sales, service and collections teams. RMDialer does this on Android phones over the SIM, one call at a time, rather than as a cloud contact center.
Key takeaways
- Pacing is the biggest difference between dialers.
- SIM calling shows your own business number.
- Keep a do-not-call list and check local rules.
Why run outbound through a dialer
Outbound dialer software benefits
What a team gets when outbound calling runs from lists with outcomes recorded, instead of numbers dialled from memory.
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Lists, not loose numbers
Every outbound run starts from a defined list, so nothing is called twice by accident.
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A pace people can keep
The next call waits for the last one to finish, plus a gap you set.
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Your number on their screen
Calls show the SIM's own business number, so people recognise it.
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Outcomes on every call
A status and remark are saved before the next number rings.
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Numbers you must never call
Excluded numbers stay out of every list and every automation.
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Results without a report request
Calls, connections and talk time per caller, counted automatically.
Suite or phones
Outbound dialer software parts compared
Every outbound dialer has the same seven parts. A cloud contact center suite and a phone-based dialer build each one differently, and the difference tells you which you need.
| Part | Cloud contact center suite | RMDialer |
|---|---|---|
| Lists or campaigns | Campaign manager with schedules | Lists from leads, imports, call log or follow-ups |
| Pacing | Predictive, progressive or power modes | Power: one call at a time, gap you set |
| Caller ID | Rented numbers, sometimes local to each area | The SIM's own number |
| Outcome codes | Disposition codes per campaign | Your own lead statuses plus a remark |
| Recording | Usually built in on internet lines | Supported, set up with you in training |
| Do-not-call handling | Often registry scrubbing as an add-on | Excluded numbers list; check your own registry rules |
| Lines and cost | Per-minute or per-line charges | Your existing mobile plans |
Which lists count as outbound work, and how a session runs hour by hour, is on auto dialer for outbound calls.
A car service centre in Cape Town
Outbound dialer software for service reminder calls
Picture a car service centre in Cape Town that wanted to call customers whose vehicles were due a service. A contact center suite quoted for lines, seats and a campaign manager the three service advisers would never use.
Instead, the advisers loaded the month's due list and ran it from their work phones between bookings. Customers saw the centre's own number and answered, outcomes were saved as Booked, Call back or Sold the car, and anyone asking not to be called again went onto the excluded list. The owner read the month's booking rate from the call outcomes. The centre is an illustration, not a named customer.
Plain limits
Outbound dialer software limits with RMDialer
No predictive pacing, no number rotation or local presence, no IVR or inbound queues, no voicemail drop and no scrubbing against national do-not-call registries. It needs Android phones with SIMs. For the full picture of dialer kinds, see dialer software.
Try it with your own workflow
Run one outbound list with us
Send a test list of twenty numbers. We run it on a phone, show the outcomes saved and the results per caller.
Team features, one plan
₹159/user/month
₹1908 per user, billed yearly, plus taxes, in India. $29 per user per year, or $12 per user for 3 months, outside India.
- Lead statuses, remarks and reminder scheduling
- Assigned calling lists and employee reports
- List auto dialing and WhatsApp automation
The personal dialer, call log and personal analytics are free forever. Team access and saved lead workflows require a plan. SIM charges and any WhatsApp provider charges are separate.
Compare free and paid features →Outbound dialer software FAQ
What is outbound dialer software?
Software that calls lists of people for a sales, service or collections team, controlling the pace of calls and recording each outcome. Contact centers run it in the cloud; smaller teams can run it on their phones.
What is an outbound dialer?
The part of a calling system that places outgoing calls automatically from a list, instead of agents dialling by hand. Outbound dialers differ mainly in pacing: power, progressive or predictive.
Is RMDialer outbound dialer software?
Yes, for teams that call from Android phones. It dials lists one call at a time over each phone's SIM and saves the outcome of every call. It is not a cloud contact center suite.
What is the best outbound dialer software for teams on mobile phones?
RMDialer, when your callers carry Android phones: lists are dialled over each SIM, customers see your own number, excluded numbers stay out of every run, and results per caller are counted for you.
How much does outbound dialer software cost with RMDialer?
There are no line or per-minute charges from RMDialer, only a seat per caller: ₹159 a month on the yearly plan in India, or $29 per user per year, or $12 per user for 3 months, outside India.
Does it work for a large outbound call center?
For desk agents on internet lines with predictive pacing and inbound queues, a cloud contact center suite fits better. RMDialer suits teams of a few to a few dozen callers using mobile phones.
What caller ID do people see?
The SIM's own number. There is no number rotation or local presence; customers see the same business number every time, which helps them recognise and save it.
How do I keep certain numbers from being called?
Add them to excluded numbers, which keeps them out of every list and automation. Check your country's do-not-call rules and registry yourself; the app does not scrub against national registries.
What happens to numbers that do not answer?
Set auto redial to try them again up to three times: straight away, after a chosen wait, or once the rest of the list is done. Each attempt has its own ring limit.
Can outbound calls be recorded?
Call recording is supported and set up with you during training.
What do outbound reports show?
Calls made, connected calls, missed calls, talk time and outcomes per caller, by day, week or month, without anyone filling a report.
Does outbound dialer software need special phone lines?
Cloud suites use internet lines. RMDialer uses the mobile SIMs your team already has.