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Best Call Tracking Software · Sales Kind, 6 Ranked

Best Call Tracking Software Is RMDialer

Most call tracking lists mix tools that track ads with tools that track people. This one ranks six that track what a team's phones actually did, and RMDialer comes first.

Written by RMDialer · Other brands as their pricing pages read

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Best call tracking software on Android: RMDialer team call logs with each employee's calls, connected calls and talk time
Ranked firstRMDialer
Per employeecalls and talk time

Updated

RMDialer wrote this ranking. Its own row comes from the app; the other five rows come from what each company's pricing page showed on 24 October 2026. Check details with each company directly before you decide.

Short answer

Which is the best call tracking software?

Call tracking software comes in two kinds: sales call tracking, which counts what a team's phones did, and marketing call tracking, which uses tracking numbers to show which ad produced a call. For a sales team tracking its own phones, the best is RMDialer: it logs SIM calls and WhatsApp, Meet and Zoom calls per employee, lists missed calls nobody returned and exports reports to Excel or PDF, at ₹159 per user a month on yearly billing in India or $29 per user per year, or $12 per user for 3 months, outside India. Telodial, Telecalling Software, Dialmio, NLCaller and SensyConnect follow, from their pricing pages as seen on 24 October 2026.

Key takeaways

  • Sales and marketing call tracking are different products.
  • All six ranked here are the sales kind, on the team’s own SIMs.
  • WhatsApp, Meet and Zoom calls land in RMDialer’s log as well.
  • Three of the six publish a price outside India.
  • For ad attribution, look for a marketing call tracking provider instead.
Two products, one name

Best call tracking software: sales kind or marketing kind

Before any ranking, decide which question you need answered. Most best-of lists rank both kinds together, which is why buyers end up with the wrong one.

Question it answers

Sales: What did each person on my team do on the phone today?

Marketing: Which ad, keyword or web page made this person call us?

How it works

Sales: An app on each work phone logs calls as they happen

Marketing: A different tracking number is shown for each ad or page

Numbers involved

Sales: The team’s own mobile numbers

Marketing: Rented tracking numbers that forward to your line

Main report

Sales: Calls, connected, talk time and missed calls per employee

Marketing: Calls per campaign, source and keyword

Who buys it

Sales: Sales managers and business owners

Marketing: Marketing teams and ad agencies

The six on this page

Sales: All six

Marketing: None of them

The ranking

6 best call tracking software tools for sales teams

All six count the calls a team makes and takes on its own phones. Ranked by how much of a team's calling each one captures.

  1. 1

    RMDialer rmdialer.com

    Tracks: Every SIM call on each employee’s phone, plus WhatsApp, Meet and Zoom calls in the same history

    Missed calls nobody returned get their own list on the home screen, and the day’s call report can be shared on WhatsApp or arrive as a notification at a set time.

    Price outside India: $29 per user per year, or $12 per user for 3 months, outside India

    Missing piece: It counts calls; it does not tell an advertiser which ad made the phone ring.

  2. 2

    Telodial telodial.com

    Tracks: Calls on each user’s own SIM, with talk time per caller leading the reports

    Runs on iPhone as well as Android, and the owner’s dashboard login is not charged as a seat.

    Price outside India: About $31 a seat for a year

    Missing piece: The dearest of the six in rupees as well.

  3. 3

    Telecalling Software telecallingsoftware.com

    Tracks: Calls from the caller’s own SIM, with call analysis on the free plan

    Call analysis stays free for any number of callers, so tracking can start before anyone pays.

    Price outside India: $29 a seat for a year

    Missing piece: The owner’s web dashboard is part of the paid seat.

  4. 4

    Dialmio dialmio.com

    Tracks: Outgoing and incoming calls, with unanswered incoming calls turned into callbacks

    Live call reports per employee, and recording listed for supported Android phones.

    Price outside India: Its site lists rupee prices only

    Missing piece: No iPhone app was named on its pricing page.

  5. 5

    NLCaller nlcaller.com

    Tracks: Calls through the SIM, with call analytics on the phone even on the free Basic Dialer

    A WhatsApp message can follow each call automatically from the free tier.

    Price outside India: Its site lists rupee prices only

    Missing piece: The team view and web dashboard need a paid seat.

  6. 6

    SensyConnect sensyconnect.com

    Tracks: Calls on each caller’s own SIM alongside leads arriving from sheets and APIs

    Strongest where tracking must start the moment a new enquiry lands, since leads are dealt in turn.

    Price outside India: Its site lists rupee prices only

    Missing piece: No free tier; only a 3-day trial.

Buying in India and comparing in rupees? The same six are ranked on what an owner sees per employee on the best call tracking software in India. What RMDialer itself tracks, screen by screen, is on call tracking software.

What to count

Best call tracking software measures these five things

A sales call tracker earns its place when its report changes what a manager does tomorrow. These are the figures that do that.

Calls made and calls connected, per person. The gap between the two shows who is dialling into dead lists and who is reaching people. A tool that only shows the first number hides the problem it was bought to find.

Talk time. Ten two-second calls look busy on a count and mean nothing. Talk time per person is the figure that separates real conversations from ticking boxes.

Missed calls that never got a reply. For most small businesses this is where money leaks. The number rang, nobody answered, and nobody rang back on any phone.

Calls that moved to WhatsApp or video. When a customer switches apps mid-conversation, a tracker that only watches the SIM shows the person as idle while they are working hardest.

The same view for every day, exportable. A report the manager has to request is a report nobody reads. RMDialer exports call history to Excel or PDF for any period and can send the day's figures as a notification at a set hour.

Customer reviews

Best call tracking software reviews from business owners

Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.

Rated 4.9 by customers 4.7 on Google Play 5K+ downloads India + 12+ countries
  • “Employee call tracking without a call centre was exactly the requirement. 12 field executives on their business SIMs, and by evening I have calls, connected, missed and talk time per employee on my phone. Nobody types a report. Two people who were "on calls all day" turned out to be doing 11 calls. Fixed in a week.”
    Vikram Reddy Sales head · Solar EPC company Hyderabad
  • “Renewal reminders and call tracking for 5 agents on Safaricom lines. Every policy renewal rings the right agent before it lapses, and I see the calls each agent made without asking. During a data outage upcountry the calls still went through on the SIM, and the notes reached the account when the network came back. Priced for a small business, which most CRMs are not.”
    James Mwangi Founder · Insurance brokerage Nairobi, Kenya
  • “Collections calling is volume work. The auto dialer clears 250 numbers per executive per day from their own SIM, promise-to-pay dates become reminders, and the daily call report shows connected versus not reachable per person. Talk time per employee ended the "phone was busy all day" excuse.”
    Ramesh Pandian Recovery manager · NBFC collections Madurai
  • “Every visa enquiry moves through counselling, documents and filing as lead statuses, and the counsellor's phone rings for each follow-up. What I check daily is the employee call logs report: calls, connected, talk time per counsellor, on my phone. The register we used to maintain is gone.”
    Arjun Mehta Branch manager · Immigration consultancy Chandigarh
  • “Staff attendance with selfie and location, inside the same dialer our supervisors already use for client calls. Punch in only works within the site geofence and needs a live selfie, so proxy attendance stopped. The monthly report exports for payroll. One app, two problems solved.”
    Meenakshi Iyer HR and admin head · Facility management company Chennai
  • “Telecalling software for a 22-seat domestic process, without buying a dialer server. Each agent gets an assigned queue, sessions run on SIM, and the supervisor dashboard shows calls, connected and talk time per agent in real time. Our cost per seat dropped to a fraction of the cloud dialer we were on.”
    Gaurav Tyagi Owner · Small BPO process Noida

Reviews are collected from customers on WhatsApp and on this website. Share yours on WhatsApp

A worked example

Best call tracking software for an orthodontic clinic chain in Muscat

A made-up but typical case of a business that first bought the wrong kind of call tracking.

Picture a chain of three orthodontic clinics in Muscat, Seeb and Sohar, with a front-office coordinator at each who rings patients about aligner and braces consultations. The owner first paid for marketing call tracking and learned that most calls came from search ads. What the report could not say was why consultation bookings stayed flat.

With sales call tracking on the three coordinators' work phones, the answer took two days: one clinic left a third of its missed calls unreturned until the next morning. The not-called-back list now sits on that coordinator's home screen, and the owner reads calls and talk time per clinic in a daily report.

The clinics kept the ad tracking for the marketing agency. The two kinds answer different questions, and the owner needed both, but only one of them told her where the consultations were being lost.

Top call tracking software, best call tracking app, call tracking software comparison

"Top call tracking software", "best call tracking app" and "call tracking software comparison" all come from a buyer with a shortlist to make. Adding "sales" to the search is the quickest way to leave the ad-tracking tools behind and find the kind ranked on this page.

You will also see it called top call tracking software, best call tracking app, call tracking software comparison and best sales call tracking software. They describe the same thing, so whichever phrase brought you here, this is the page for it.

How it works

Best call tracking software trial on real phones

  1. 1

    Decide which kind you need

    If the question is about your people, it is sales call tracking; if it is about your ads, it is marketing call tracking.

    Decide which kind you need in the RMDialer app: If the question is about your people, it is sales call tracking; if it is about your ads, it is marketing...
  2. 2

    Install on two phones

    Put two of the six on two work phones for three days and let the calls happen normally.

    Install on two phones in the RMDialer app: Put two of the six on two work phones for three days and let the calls happen normally.
  3. 3

    Read the reports side by side

    Compare calls counted, talk time and missed calls returned; pick the one your manager actually opens.

    Read the reports side by side in the RMDialer app: Compare calls counted, talk time and missed calls returned; pick the one your manager actually opens.
Questions

Best call tracking software FAQ

What is the best call tracking software for a sales team?

For a sales team calling from its own phones, RMDialer ranks first among call tracking tools, because it logs every SIM call on each employee’s phone, adds WhatsApp, Meet and Zoom calls to the same history, lists missed calls nobody returned and reports calls and talk time per person. Outside India it is $29 per user per year, or $12 per user for 3 months, outside India.

Why is RMDialer first on this call tracking list?

It tracks the widest set of calls of the six, including internet calls beside SIM calls, it keeps a free phone dialer with no end date, and it has an iPhone app. Each of the others leads on one narrower point, named in its row.

What is the difference between sales and marketing call tracking?

Sales call tracking counts what a team’s phones did: calls made, answered, missed and talk time per person. Marketing call tracking shows a different phone number on each ad or page so an advertiser can see which one produced a call. The tools are built differently, and most lists mix them.

Which call tracking software tells me which ad made someone call?

That is marketing call tracking, done with tracking numbers that forward to your line. None of the six tools on this page does it; they track the calls your team makes and takes on its own phones. If ad attribution is the goal, look for a marketing call tracking provider.

Can call tracking software count WhatsApp calls?

RMDialer logs WhatsApp, Google Meet and Zoom calls in the call history beside SIM calls, so a person who moves a customer to WhatsApp still shows the call. Most call tracking tools only count calls on the phone line.

Which call tracking software works outside India?

All six run on Android phones anywhere and track calls through the local SIM. Three publish a price outside India: RMDialer ($29 per user per year, or $12 per user for 3 months, outside India), Telecalling Software ($29 a seat for a year) and Telodial (about $31 a seat for a year).

Is there free call tracking software?

Partly. Telecalling Software keeps call analysis free for any number of callers, NLCaller shows call analytics on its free Basic Dialer, and RMDialer’s phone dialer with its call history and analysis is free with no end date. A team view for the manager is paid in all three.

Does call tracking software work on iPhone?

Only partly, on any product. Apple does not let apps read an iPhone’s call history, so calls made on an iPhone cannot be counted automatically. RMDialer and Telodial both have iPhone apps for the rest of the work.

Can call tracking software show missed calls nobody called back?

RMDialer does: numbers that rang and got no call back on any SIM appear as a list on the home screen and as a "not called back" filter in the call log. Dialmio turns unanswered incoming calls into logged callbacks.

Can I export call tracking reports?

In RMDialer, call history exports to Excel or PDF for any period, and a daily call report can be shared on WhatsApp or arrive as a notification at a set time. For other tools, ask for an export during the trial.

Can a call tracking tool also record the calls it counts?

Some can, on phones that allow it. RMDialer supports call recording and our team sets it up with yours during training; Dialmio lists recording for supported Android phones. Recording and call tracking are separate jobs, so check both if you need both.

Do employees have to agree to call tracking?

They should be told. Tracking is set up on work phones with each person signing in, and it is good practice, and in many countries a legal duty, to explain what is logged and why before it starts.

How were these call tracking tools compared?

We make RMDialer, so its row describes our own app. For the other five we used what each company’s pricing page said on 24 October 2026. Prices and features move, so ask each company for its current terms.

Why are well-known marketing call tracking brands missing here?

Because they answer a different question. They rent tracking numbers to measure ads, which is useful to a marketing team but tells a sales manager nothing about what each employee did on the phone. This page ranks only tools of the sales kind.

How long should a call tracking trial run?

Three working days on real phones is enough. By then you can see whether every call was counted, whether missed calls were returned and whether the manager opened the report without being reminded.

No trial clock on the dialer

RMDialer free plan vs paid plan

The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.

Free forever

₹0, no expiry

  • Your phone app: keypad, contacts, call log and caller ID
  • Spam and unknown-number screening on every incoming call
  • Call analytics: your day counted, by outcome, and by who you called
  • Missed calls kept in their own list, so nothing is returned late
  • Sending WhatsApp from a call, free every day

Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.

On a plan

₹159/user/month, yearly

$29 per user per year, or $12 per user for 3 months, outside India

  • The customer record: lead status and remarks saved against every call
  • Follow-up reminders that ring like an alarm on the day you set
  • Auto dialing a whole list without touching the phone
  • Your team: seats, assigned calling lists and per-person reports
  • Automatic WhatsApp after calls, bulk sending and the WhatsApp API inbox
  • Backup and restore, so a new phone carries on where the old one stopped
  • Leads arriving on their own from Google Sheets, APIs and lead portals

Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.

Business karte ho? Business Dialer chahiye.

Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.

₹159/user/month on yearly in India, $29/user/year elsewhere · every feature included · Prices are per user, exclusive of taxes.

Free forever: the business dialer never expires, and needs no account

Call recording supported · our team sets it up with you during training

On iPhone and Android. The iPhone app has every feature except the native call log.

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