NewRMDialer is now on iPhone as well as Android · every feature except the call log
RMDialer turns the calls already on your team's SIMs into SIM based call analytics: totals by SIM on the phone, patterns by hour and lead in the Web CRM.
Phone analytics free, no account · Team reports on the plan
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Short answer
RMDialer reads the ordinary calls on your team's SIMs and turns them into call analytics you can act on. On the phone, free and without an account, summary rings count incoming, outgoing, missed, connected, unique, rejected and lost-lead calls with talk time, for today, a week, a month, all time or custom dates, and for either SIM. Monthly charts show call count and duration by direction. For a logged-in team, the Web CRM adds a best-time heatmap of weekday by hour (switchable to pickup percentage), speed to first call for new leads, attempts per number with the share reached, and talk time bands with the average and median. Each chart answers one question: when to call, how fast leads are rung, how many tries it takes and whether calls run long enough to sell.
Key takeaways
A chart is only worth opening if it changes a decision. Each of these answers one question an owner keeps asking out loud.
Incoming, outgoing, missed, connected, unique, rejected, lost lead and blocked, each with its count and talk time, for today, a week, a month, all time or custom dates, and for one SIM or both.
Is the team busy, or just looking busy?
Call count and call duration per month, split into incoming, outgoing, missed and rejected. A season that is slowing shows up here weeks before it shows in sales.
Is this month really slower than last?
A heatmap of weekday by hour, switchable between call volume and pickup percentage. The darkest cells are when people answer, which is rarely when a team happens to dial.
When should the calling block be?
How long new leads waited before the first ring: under an hour, within a day, within a week, over a week, or never. The slow tail is where enquiries go cold.
Are new enquiries getting a same-day call?
How many numbers took one call, two or three, or more, and how many were reached at each step. It shows whether giving up after one try is costing real conversations.
How many tries before moving on?
Connected calls grouped by length, with the average, the median and the longest. A pile of calls under thirty seconds is a script problem, not a list problem.
Are calls long enough to sell anything?
The Web CRM's calling performance panel puts the heatmap beside speed to first call, with leads added by day and attempts per number underneath.
The dead hours on the left of the heatmap are as useful as the dark ones: nobody should spend their best energy dialling into a quiet slot. Once you know the peak hour, a SIM based power dialer is how a team packs its calls into it, and the per-line picture of which number or advert rings most belongs to SIM based call tracking.
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Telecalling software for a 22-seat domestic process, without buying a dialer server. Each agent gets an assigned queue, sessions run on SIM, and the supervisor dashboard shows calls, connected and talk time per agent in real time. Our cost per seat dropped to a fraction of the cloud dialer we were on.”
“We connected our website form and a Google Sheet as lead sources. New sign-ups appear in RMDialer within 15 minutes, get assigned round robin and dialled the same hour. Speed to lead went from a day to under an hour, and demo bookings roughly doubled. The call logs API pushes everything back into our own dashboard.”
“Collections calling is volume work. The auto dialer clears 250 numbers per executive per day from their own SIM, promise-to-pay dates become reminders, and the daily call report shows connected versus not reachable per person. Talk time per employee ended the "phone was busy all day" excuse.”
“Free telecalling app search brought me to the 3-day trial. Whole app, nothing locked. By day two I had imported last year's 1,200 travellers and the auto dialer was calling them for this season's packages. Paid the yearly plan on day three. The WhatsApp itinerary goes out after each call by itself.”
“Membership renewals were slipping. Now every member's expiry date rings the front desk 7 days before and a WhatsApp offer goes out automatically. Trial visitors who did not join are in the lost leads list and get a call at month end. Renewals up about 25% since we started.”
“Multilingual team, so a CRM with English, Malay and Chinese interfaces mattered. The auto dialer runs our launch lists on the agents' own Maxis SIMs and the manager sees every call and remark live. We compared three cloud call centre tools; this cost a fraction and needed no virtual numbers.”
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The calls are the same everywhere. What differs is whether the source can answer the question at all, or only with an evening of counting.
| The question | Phone's call history | Operator bill | Spreadsheet of calls | SIM based call analytics |
|---|---|---|---|---|
| Best hour and weekday to reach people | Not without counting by hand | Times listed, no pickup view | Possible with pivot tables and patience | Heatmap by volume or pickup % |
| How fast new leads get their first call | Does not know what a lead is | No | Only if someone logs lead dates | Speed-to-first-call bands |
| How many attempts it takes to connect | Scroll one number at a time | Outgoing only, per number | Formula work per number | Attempts per number, with reach % |
| Talk time spread, not just the total | Per call only | Per call, for billing | With a histogram, built by you | Bands with average and median |
| Each SIM on a dual-SIM phone | Mixed together | One bill per SIM | If the column exists | Filter by SIM on every chart |
Best hour and weekday to reach people
How fast new leads get their first call
How many attempts it takes to connect
Talk time spread, not just the total
Each SIM on a dual-SIM phone
A fitness studio in Bhopal with two front-desk callers turning Instagram enquiries into trial classes and memberships.
The studio's two callers dialled enquiries between 11 and 2, the quiet stretch between the morning and evening batches, because that was when they were free. Plenty of calls went out; few trial classes came back. The owner assumed the enquiries were poor quality and was ready to cut the ad budget.
The heatmap said otherwise. Pickup in that midday block was the weakest of the day, while weekday evenings after 6 and Saturday mornings were dark with answered calls: office workers, the very people buying memberships, picked up on their way home. The distribution of talk time told the same story, with a median barely above twenty seconds in the midday block. And speed-to-lead showed enquiries from Friday night mostly waiting until Monday.
Three changes followed, none of them expensive. Calling moved to the peak hour window in the evening and Saturday morning; one caller started ringing weekend enquiries on Saturday itself; and the team stopped giving up after a single unanswered call once the attempts chart showed how many people answered the second time. The ad budget stayed.
Numbers from calls are strong on when and how often, and silent on a few things owners sometimes expect.
For the raw calls underneath every chart, and how they are kept safe through a phone change, see SIM based call logs. The overall picture of a team's calling, from missed-call queue to owner's view, is on the SIM based call management system page, and the same numbers laid out person by person at day end are on the employee call logs report.
Whether it is called SIM call analytics, calling analytics or call analytics for SIM calls, the idea is identical: patterns drawn from the ordinary mobile calls a team already makes, rather than from a virtual number or a call centre switch. "Software" is the office report, the phone screen is the app, and both read the same calls.
You will also see it called sim call analytics, sim based call analytics software, call analytics for sim calls and sim calling analytics. They describe the same thing, so whichever phrase brought you here, this is the page for it.
The chip sits under the call list, beside a chip for each SIM, so the numbers are one tap from the calls behind them.
Call count and call duration per month, each split by direction, show the season the business is in.
The Lost Lead ring opens straight into the unreturned missed calls, ready to ring back.
SIM based call analytics turns the ordinary mobile calls on a team's SIM cards into patterns: when people answer, how quickly new leads are rung, how many attempts it takes to connect and how long conversations run. It reads the calls the phones already make, so nothing about how the team calls has to change.
RMDialer is the best sim based call analytics app for a small team that wants numbers it can act on: summary rings for any period and either SIM on the phone, and a Web CRM with a best-time heatmap, speed to first call and attempts per number. The phone analytics are free with no account; the team reports come with a plan.
Yes. RMDialer offers sim based call analytics on the phone for free, with no account needed: totals and talk time for incoming, outgoing, missed, connected, unique and rejected calls, filtered by period and SIM, plus monthly charts. The team-wide reports in the Web CRM are part of the paid plan, which can be tried free for 3 days.
There is no universal answer, which is the point of measuring it. Many businesses find pickup peaks late morning and early evening on weekdays, but a trade buyer, a student and a retired customer answer at very different hours. A heatmap of your own calls by weekday and hour shows your customers' pattern within a few weeks.
Pick a period, split calls by direction and outcome, then look at three things: the share of missed calls never returned, the talk time spread, and the hours when calls connect. Doing this by hand from a phone's history is slow; an analytics screen that reads the call log does it instantly.
Five cover most of it: connected calls per day, speed to first call for new leads, attempts per number before a connection, the median talk time, and missed calls not returned. Totals alone flatter a team; the median and the unreturned count are the honest ones.
Speed to lead is how long a new enquiry waits before its first call. Interest fades fast, and a lead rung within the hour is far warmer than one rung the next day. The speed-to-first-call chart splits leads into bands so the slow ones are visible, including those never called at all.
A few very long calls pull the average up and hide a pile of ten-second hang-ups. The median is the middle call, so it moves only when typical calls get longer or shorter. Showing both, plus the longest call, gives the real shape.
Yes. The analytics screen has a chip for each SIM, named after the operator, next to the period chips. A business line and a personal line on the same phone can be read apart, which matters when only one of them is for customers.
Per-person comparisons sit in the Web CRM reports for a logged-in team, and the day-end view by employee is described on the employee call logs report page. The phone's own analytics cover the calls on that phone.
Check the attempts-per-number chart before setting a rule. In many teams a large share of numbers are only reached on the second or third try, so a one-call policy throws away conversations. The chart shows how reach changes with each attempt for your own list.
It counts missed and rejected calls from numbers that nobody called back afterwards. It is the most actionable number on the screen, because every one of them is a person who tried to reach you and is still waiting.
The phone's analytics read the call log on the handset, so they work offline. The team reports in the Web CRM fill in as each phone's calls reach the account, which happens as soon as data returns.
No. Analytics read the call facts: time, length, direction and outcome. What was said lives in the status and remark saved after the call, or in a recording, which is a separate part of the product.
Today's totals are useful on day one. Patterns such as the best hour need a few weeks of calls, and month-on-month charts need a couple of months. Because the analytics read the existing call log, a phone with a long history shows useful charts right away.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
Try it free for 3 days: unlimited use, no credit card required.Prices are per user, exclusive of taxes.
Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.
₹159/user/month on yearly · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
