NewRMDialer is now on iPhone as well as Android · every feature except the call log
RMDialer is a SIM based call management system for Android: every call on every salesperson's SIM, missed calls queued for callback, and the owner's view of the whole team.
Your own numbers · No per-minute charge · Web CRM for the office
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Short answer
RMDialer is a SIM based call management system that turns the ordinary SIM calls on a team's Android phones into one managed list. Every incoming, outgoing and missed call on each salesperson's SIM is logged with the customer's name from your own records, missed calls wait in a callback queue until someone returns them, and a two-tap sheet saves the outcome as each call ends. The owner sees every person's calls, talk time and outcomes on the phone and in a Web CRM. The calls stay normal mobile calls on your own numbers, billed on the voice plan you already have, and they work without internet. RMDialer costs about ₹159 per user per month on the yearly plan. It cannot route one published number to many people or transfer a live call; that is a cloud telephony job.
Key takeaways
Six jobs, each of which used to depend on somebody remembering. Take any one away and the owner is back to asking people what happened today.
Incoming, outgoing, missed and rejected calls from every salesperson's SIM land in the same list, with the customer's name from your own records beside each number. Nobody has to forward a screenshot of their call log at 7 pm.
A missed call is kept in its own queue with the time it rang, and it stays there until somebody rings back. That is the difference between a red dot on a handset and a system: the dot is forgotten, the queue is not.
Because the app is the phone's dialer, the incoming screen shows who is calling from your data: the last status, the last remark, what they bought. The salesperson answers already knowing the history.
When the call ends, a sheet asks what happened: interested, call later, not picked, won. One tap for the outcome, one for the next step, and the call stops being a memory and becomes a line in a record.
Team call logs on the phone and a Web CRM on the office computer show each person's calls, talk time and connected calls without a spreadsheet, so the evening review takes minutes rather than a meeting.
Calls go through the SIM, so a salesperson in a godown with one bar of signal still calls and receives calls. The records wait on the phone and send themselves when the data connection comes back.
The same calls, from every salesperson's SIM, counted and split in the Web CRM: total calls, connected calls, missed calls still waiting, and talk time, with a weekly chart of how the volume moves.
The screen answers the questions an owner used to ask one person at a time. How many calls did the team make, how many actually connected, and how many customers rang us and are still waiting? Missed calls get their own count because they are the calls most likely to become a lost sale: a customer who rings a showroom and hears nothing back usually rings the next one. The same numbers are on the phone for owners who are rarely at a desk, and the missed-call side has its own workflow for returning them in order.
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“For a clinic the win is call management: every missed call at the front desk becomes a call-back reminder, and the patient's last visit remark shows when they ring again. Appointment reminders go on WhatsApp automatically. Our no-shows dropped noticeably in two months.”
“GST and ITR deadlines mean 200 client calls in a fortnight. The auto dialer runs the list, the remark goes on the client's number, and the ones who said "documents by Friday" ring the assistant on Friday. A follow up reminder app that lives inside the phone dialer is the only kind my staff will keep using.”
“The WhatsApp CRM part sold me. Client chats, their call history and the site visit reminder sit on one record, so when a client rings after two months I know exactly where the kitchen quote stopped. Photos of samples go from the chat inside the dialer. Bengali interface for my junior designer.”
“I am a one-person business. RMDialer is the business dialer app on my own phone: every customer call becomes a record, the wedding date is the reminder, and the new collection goes out as a WhatsApp broadcast to my 600 customers from the call log. Paid clients tab shows who has paid and who has balance due.”
“Walk-in customers who "will come back Sunday" now get a reminder call on Saturday, and the sofa photos they liked go on WhatsApp from the app. Caller ID with the customer's name and last remark means my staff greet them properly. Simple business dialer, does the job.”
“Renewal reminders and call tracking for 5 agents on Safaricom lines. Every policy renewal rings the right agent before it lapses, and I see the calls each agent made without asking. During a data outage upcountry the calls still went through on the SIM, and the notes reached the account when the network came back. Priced for a small business, which most CRMs are not.”
Reviews are collected from customers on WhatsApp and on this website. Share yours on WhatsApp
Not a price comparison. The question a showroom owner is really asking before switching: after a year on this, which conversations will I still know nothing about?
| The call detail | Front desk switchboard | Staff phones and a register | Desktop CRM and phones | SIM based system |
|---|---|---|---|---|
| Calls customers make to a salesperson's mobile | Invisible: they never touch the landline | Only if the salesperson writes them down | Only if someone types them in | Every one, automatically, on every SIM |
| A missed call and who rang back | A missed call on the extension, then nothing | A red dot on one handset | Not recorded at all | A callback list with the time it rang |
| What the customer was told | Lost when the call ends | A line in a notebook, sometimes | A note, if typed later | Outcome and remark saved as the call ends |
| Calls after the counter closes | None: the switchboard is off | On personal phones, unseen | Unseen until someone logs them | Counted like any other call |
| The owner's view of the team | Extension usage at best | Whatever people report | Whatever people typed | Calls, talk time and outcomes per person |
Calls customers make to a salesperson's mobile
A missed call and who rang back
What the customer was told
Calls after the counter closes
The owner's view of the team
A tiles and sanitaryware dealer in Raipur, one landline at the front desk and four salespeople on their mobiles.
The dealer's switchboard had an intercom and three extensions, and it was the only part of the business anyone thought of as "the phones". In practice the landline took walk-in enquiries and delivery questions, while every serious conversation, the builder comparing granite rates or the contractor chasing a godown dispatch, happened on the four salespeople's own mobiles. Customers saved the salesman's number after the first visit and never used the landline again.
Nobody could say how many of those calls went unanswered. When the owner finally counted one Saturday by asking each person to read out their missed calls, the four phones together had eleven numbers that had rung and never been called back, two of them contractors with running orders. None of it was dishonesty; a missed call on a busy counter simply scrolls away.
The change was modest. Each salesperson got a business SIM in the second slot, RMDialer became the phone app, and the missed callback list became the first thing checked at 10 am and again before closing. The owner stopped the Saturday roll call, because the same numbers were on the office computer every evening. The landline stayed, still answering walk-ins, and the front desk kept its role. What the dealer gained was sight of the calls that had been happening all along on phones nobody managed.
Four situations where a cloud line or a call centre platform is the better buy, and we would rather say so than sell the wrong thing.
If none of those apply, the parts that matter most are covered one by one on their own pages: the customer record each call writes is on the SIM based CRM page, where recordings come from is on SIM call recording, and telling apart which line or campaign a caller rang is on SIM based call tracking. For a manager who mainly wants the per-person numbers, employee call tracking goes deeper on that one view.
People say "software" when they are thinking of the office, "app" when they are thinking of the salesperson's phone, and "system" when they want both, which is the honest description. The calls are placed by the phone, the records are kept by the account, and the owner reads them wherever they are. If you want to know how the pieces are wired underneath, calls on the SIM, the log on the handset and the sync to the server, the architecture of a SIM based setup walks through it layer by layer.
You will also see it called sim based call management, sim based call management software, sim call management system and sim based call management app. They describe the same thing, so whichever phrase brought you here, this is the page for it.
The app is the phone dialer, so an incoming call shows the customer from your own data and the status they were left at.
The outcome and the next step are saved before the salesperson picks up the next customer, with a remark if there is something to remember.
Every call, status change, remark and reminder on that number sits in one history, on the phone and in the office.
A SIM-based call is an ordinary mobile call placed through the SIM card in the handset, over the operator's voice network, rather than through the internet. The customer sees a normal mobile number, the call is billed on the voice plan you already pay for, and it connects wherever the phone has signal. A SIM based call management system keeps these calls ordinary and adds the records around them.
RMDialer is the best sim based call management system for a small team that sells on the phone, because it puts every call on every salesperson's SIM into one list and attaches the customer record to each call without anyone typing. It runs on Android phones the team already has, with a Web CRM for the owner, at about ₹159 per user per month on the yearly plan.
Yes. RMDialer is a sim based call management system: it becomes the phone dialer on each salesperson's Android phone, logs every incoming, outgoing and missed call on that SIM, and shows the whole team's calls to the owner on the phone and in a browser. The calls themselves stay ordinary SIM calls on your own numbers.
They see the salesperson's own SIM number, exactly as they would for any call from that phone. Nothing is rented or masked. If the business issues the SIMs, the numbers stay with the business, which is why customers keep reaching the right desk even when staff change.
Both. Incoming calls ring on the salesperson's phone with the customer shown from your records, and they are logged like outgoing ones. What it will not do is sit in front of a published number and spread incoming calls across a queue of people; that needs a cloud line with an IVR.
It goes into a missed-call list with the time it rang and the number's history, and it stays there until someone calls back. Owners use that list as a daily check: any number that rang and was never returned shows up the next morning instead of disappearing.
Yes. The Web CRM opens in any browser on the office computer and shows calls, connected calls, talk time and outcomes for each person, filtered by day, week or month. On the phone, team call logs show the same by employee, with a ranking board for the day.
It does not have to. Many showrooms keep the landline for walk-in enquiries and move the salespeople's calls onto business SIMs, because that is where most customer conversations had quietly moved anyway. The landline stays the front door; the SIM system covers everything that happens on mobiles.
The calls will, because they use the voice network rather than data. Records are saved on the phone first and sent to the server when data returns, so a day at a site with poor signal still ends with every call logged and every outcome saved.
Most teams are calling the same day. Each person installs the app, makes it the default phone app and signs in; the owner adds them in the Web CRM. Importing an existing customer list from Excel or a Google Sheet is the longest step, and it is usually under an hour.
No new phones: any Android 8 or newer handset works. New SIMs are worth considering only if people currently sell from personal numbers, because a business-owned SIM keeps the customer relationships with the company when someone leaves.
The calls cost whatever your voice plan already charges, which is usually nothing extra. RMDialer itself is about ₹159 per user per month on the yearly plan, with team rates below that from ten users, and the phone dialer on its own is free with no expiry. There is no per-minute charge because there is no rented line.
Yes. On a dual-SIM phone the app dials from the SIM you choose, so work calls leave on the business number and personal calls stay personal. Calls are labelled by SIM, which makes it easy to see which line a customer actually reached.
The iPhone app has every feature except the automatic call log, because Apple does not open the call log to any app. An iPhone user still works leads, statuses, remarks and reminders; calls made on that iPhone are simply not logged by themselves the way Android calls are.
The records live on the account, not only on the handset. Sign in on a replacement phone and the leads, history and reminders come back. The owner can also remove a person from the account, which stops that phone reaching the company data.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
Try it free for 3 days: unlimited use, no credit card required.Prices are per user, exclusive of taxes.
Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.
₹159/user/month on yearly · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
