Telemarketing CRM Software for Opt-In Lists Is RMDialer

RMDialer is the telemarketing CRM software to start with when your desk calls people who agreed to hear from you: enquiries, past buyers, renewals and event sign-ups. It keeps the source, attempts, disposition, callback and a do-not-call mark on every number, and dials from each caller’s own SIM. For an Indian desk each seat is ₹159 a month, paid a year at a time.

For opt-in and customer lists, yes: RMDialer is a telemarketing CRM with a dialer on each caller’s Android phone, your own dispositions, callbacks and team reports. For cold promotional calling to strangers, no. In India that work needs 140-series numbers and DLT registration, which a SIM-based app does not provide, and the site says so plainly.

It keeps one record per number and makes every call update it: who the person is, where the number came from, how many times you have tried, what happened last time, and when to call next. A good one also stops two callers ringing the same person and keeps anyone who said stop off every future list.

A CRM whose dialer is the phone app itself, so every call is logged without anyone typing it. RMDialer works that way on Android: calls go over the caller’s SIM, the disposition is saved when the call ends, and the owner reads each caller’s day on the Web CRM. Floors on headsets with virtual numbers need a cloud contact-centre CRM instead.

Keep the list short enough to pick in two seconds: not picked, busy, call back, interested, not interested, do not call and wrong number cover most desks. Add codes for your own sale stages if you need them. In RMDialer these are lead statuses you create once in the Web CRM, and every caller sees the same list.

Mark the number with a do-not-call status the moment the person asks, filter that status out before each dialing session, and keep the record rather than deleting it, so the same number arriving in a new import lands on the existing record; leave any status column in that import unmapped. RMDialer does not check India’s DND registry for you; that scrub belongs to registered telemarketers.

RMDialer imports from an uploaded Excel, CSV or JSON file, pasted rows, a Google Sheet read once, or a live sheet that keeps adding new rows. You map each column to a field, and imports on the web can share the numbers round robin across the employees you choose. Keep a source column in the sheet so every lead remembers where it came from.

Set a limit and keep to it: three to five attempts across different days and hours is a common ceiling for a warm list, fewer for a cold one. The CRM should show the count before the caller dials. In RMDialer every attempt appears in that number’s call log, so the caller can see “tried four times” before pressing call.

No. RMDialer dials one number at a time from the caller’s SIM, with a gap you set, and does not ring several lines at once or skip busy numbers by itself. Predictive dialing needs a cloud platform with many lines per caller. For opt-in lists, one call at a time with the record on screen is usually the better pace.

For calls to your own customers and people who asked to hear from you, yes, and RMDialer is built for that. For promotional calls to strangers in India, no: that is commercial communication the regulator expects on 140-series numbers with registration. Mixing the two on ordinary SIMs is how numbers get reported and blocked.

Give every number one owner. In RMDialer each lead is assigned to one employee, it appears only in that person’s queue, and moving it to a colleague is a transfer that stays in the history. A number imported twice updates the existing record instead of creating a second copy for someone else to dial.

Three are enough: attempts and connects per caller, the disposition mix per caller, and callbacks that fell due today but were not made. RMDialer shows the first two on the Web CRM and the owner’s phone, and the third through due and overdue follow-ups. A caller whose calls are all “not picked” at 11 am may simply be calling at the wrong hour.

Yes. RMDialer can send a WhatsApp message by itself after a call or when a status changes, for example the brochure when the disposition is Interested, with quiet hours so nothing goes out at night. Keep it to people who agreed to hear from you; an automatic message to a cold number is a complaint waiting to happen.

Cloud contact-centre CRMs usually charge per seat plus per-minute telephony. RMDialer charges per user only, because calls go over your own SIMs: ₹159 a month per seat paid yearly, ₹249 paid quarterly, or $29 per user per year, or $12 per user for 3 months, outside India. That one price covers the dialer, the CRM, reminders and automatic WhatsApp, after three free days to try it.

RMDialer runs in any country where the caller’s Android phone can place an ordinary SIM call, and keeps international numbers in their own format. The rules change by country: the US, UK, Canada and Australia all have do-not-call registers and consent rules of their own. Check them for your market before you call anyone who has not asked to hear from you.