A worked example How does a Dubai Marina brokerage route Bayut enquiries to listing agents?
Illustrative only: a typical six-agent office, not a client of ours.
Picture a brokerage in Dubai Marina with six agents, each with their own apartments on Bayut. Enquiries arrived in the
office inbox and the admin forwarded them on WhatsApp, often to the wrong agent, who then had to pass the lead on.
Commission disputes followed.
The brokerage creates six RMDialer webhooks, one per agent, and six parser mailboxes. Their Bayut notifications carry the listing
reference, so a mail rule per agent sends each one to that agent’s mailbox. An enquiry for a one-bedroom in Marina Gate
now lands directly with the agent who listed it, with the unit beside the number, and the first call goes out from
the agent’s own du number.
The owner reads each agent’s enquiries, calls and viewings in the Web CRM. Disputes about who got which lead stopped,
because the webhook name on the lead answers the question.