An auto dialer is legal wherever the calls were allowed by hand, and RMDialer keeps you there: one number at a time from your own SIM, with a person speaking.
Plain information, not legal advice · Regulators' own pages linked below
Your own SIM, own Android phone, no virtual number · Mobile app + Web CRM in one plan · No card for the trial
Short answer
Yes, in the US, UK, India, UAE, Australia, Canada and the EU, as long as the calls it places would have been allowed by hand. The rules regulate the call: unsolicited sales calls to registered numbers, recorded messages, abandoned calls and calling hours. RMDialer rings one number at a time from your own SIM with a person on every call, which is ordinary business calling everywhere.
Key takeaways
The law watches the call, not the tool, and the answer depends on whose numbers are in your list. Six things get regulated, and the software is not one of them.
Do-not-call registers in the US, UK, India, Australia and Canada let people opt out of unsolicited sales calls. A person who is already your customer, or who asked you to call, is not who those registers are for.
Random or sequential number generation, calls abandoned because nobody was free to take them, and calling faster than a human could, are the behaviours the rules single out.
A recorded message played to whoever answers is the most tightly controlled kind of call almost everywhere. A live person speaking is the ordinary kind.
Selling to a stranger is marketing. Confirming an order, chasing an invoice or reminding a client of a renewal is service. Most rules treat the two differently.
Several countries set calling hours for sales calls. Service calls to your own customers usually fall outside them, but late-evening calls are where complaints start.
Where the number came from, that the person asked to hear from you, and that you stopped when asked. A record beats a memory when a regulator or a customer asks.
This page is plain information for business owners, not legal advice. Rules change and carry exceptions; for a campaign of any size, or in a regulated trade such as debt collection or finance, take advice on your own setup.
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“For a clinic the win is call management: every missed call at the front desk becomes a call-back reminder, and the patient's last visit remark shows when they ring again. Appointment reminders go on WhatsApp automatically. Our no-shows dropped noticeably in two months.”
“Quote-and-chase business. Every enquiry gets a quote remark and a call-back reminder, and the ones we lost show up in the lost leads list for a discount call next month. Auto WhatsApp sends the quote PDF after the call. Would like a Telugu voice note feature, otherwise very good call management app.”
“I sell RMDialer under my own brand through the whitelabel program. My name on the Play Store, my pricing, my customers, and the Wappblaster team handles every update. Forty-odd customers in eight months without writing a line of code. The reseller panel with Razorpay makes renewals painless.”
“Pickup calls, rate enquiries and account follow-ups from one phone. Missed calls during dispatch hours become call-backs instead of lost customers, and the monthly account customers get their reminder. Kannada interface. Call log backup to the account means a new phone starts where the old one stopped.”
“We needed an auto dialer app that works on our own MTN and Airtel lines, not a call centre subscription in dollars. RMDialer runs on the phones my agents already have, dials the enquiry list, and the WhatsApp follow-up goes out after every call. Calls still go out on the SIM when data drops, and the notes sync once we are back on the network.”
“Telecaller software that my counsellors actually open, because it is the phone app itself. Demo bookings from the website land in the queue, get dialled the same hour, and the WhatsApp with the course link goes out after each call. Four stars: the Excel import wanted the number column named exactly, so my first upload took two tries.”
Reviews are collected from customers on WhatsApp and on this website. Share yours on WhatsApp
The regulator, what it targets, and where a call to your own customer stands. One row per country, in the words a business owner would use.
| Country | The rule | What it targets | Your own customers and enquiries |
|---|---|---|---|
| United States | TCPA, the National Do Not Call Registry, the FTC's Telemarketing Sales Rule | Autodialed or recorded-voice calls to mobiles without consent, sales calls to registered numbers, abandoned calls, calls outside permitted hours. | A person ringing an existing customer from a stored list, one number at a time, about that customer's own account, is ordinary calling. A bought list of mobiles is where consent and screening become the whole job. |
| United Kingdom | PECR, enforced by the ICO, and the TPS | Unsolicited marketing calls to TPS-registered numbers, recorded-message marketing without prior consent, hidden caller numbers. | Servicing an existing customer is not marketing. A sales call to someone who never asked needs the list checked against the TPS first, with your real number shown. |
| India | TRAI's commercial communication regulations, the DND register, the 140 series | Promotional calls to DND numbers, promotional calling from ordinary numbers instead of the 140 series, unregistered senders. | Ringing your own enquiries and customers from your own SIM is service calling. Promotional calling to strangers at scale is the registered route, a different business from this page. |
| United Arab Emirates | TDRA, the telecoms regulator | Unsolicited marketing calls and messages, calls outside permitted hours, personal numbers used for promotional campaigns. | Sales calls only to people who gave you their number for that purpose; service calls to your own customers. A stranger list is where the trouble is. |
| Australia | The Do Not Call Register, run by ACMA | Telemarketing calls to registered numbers, calls outside permitted hours, marketing or research calls without proper identification. | Calls to your own customers about their own account are not telemarketing. Debt collection has its own conduct guidance on hours and frequency; the example below walks through it. |
| Canada | CRTC rules and the National DNCL | Unsolicited telemarketing to numbers on the National DNCL, calls outside permitted hours, unregistered telemarketers. | An existing business relationship is the ordinary case: your customer, your enquiry, your call. Keep the relationship on record. |
| European Union | GDPR, plus each country's own rules on electronic marketing | Holding a number without a lawful basis, marketing without consent where the country requires it, ignoring an objection. | A customer relationship gives a lawful basis for service calls and, in many member states, a legitimate interest for related offers. Log the basis and honour objections. |
The word autodialer has a narrow legal meaning in the United States, and it is narrower than the product category.
The Telephone Consumer Protection Act restricts calls to mobiles made with an "automatic telephone dialing system" or with an artificial or prerecorded voice, unless the person consented. For years the argument was what counted as such a system. In 2021 the Supreme Court settled it in Facebook v. Duguid: the equipment must use a random or sequential number generator to store or produce the numbers it dials. A system that rings numbers from a list you loaded, in the order you loaded them, does not meet that definition.
That does not make list dialling a free pass. The prerecorded-voice rule stands on its own, the National Do Not Call Registry still applies to sales calls to strangers, the FTC's Telemarketing Sales Rule sets calling hours and abandoned-call limits, and several states have added rules of their own. What the ruling did was draw a line between a person working a customer list one number at a time and a machine spraying numbers it invented. RMDialer sits firmly on the first side of that line: it can only dial a number somebody put in a list, and it cannot speak. Plain information, not legal advice; the FCC and FTC pages below are the primary sources.
Four kinds of dialer, and where each one stands. The list decides legality; the kind decides how much extra the rules ask of you.
Progressive (power) dialer
Rings one number for one free caller. No abandoned calls by design, a human on every answered call. Legal everywhere for calls you were allowed to make by hand; the list, not the dialer, decides that.
Preview dialer
Waits for the caller to press dial after reading the record. The slowest and least regulated shape there is, because nothing about it is automated except the queue.
Predictive dialer
Rings more numbers than there are free callers. Legal in most countries but regulated: the US, UK, Australia and Canada all limit how many answered calls may be abandoned, and require a message or a callback number when one is.
Recorded-message dialer
Plays a recording to whoever answers. Needs prior consent for marketing almost everywhere, has its own identification and opt-out rules, and is the product most people mean when they ask whether robocalls are illegal.
For their own account, no, anywhere on this page. These six habits are what keep every other call on the right side too.
Customers, enquiries, past buyers, people who left a number at your counter or on your form. They are the list an auto dialer should be pointed at.
The form, the invoice, the walk-in, the referral. If you cannot say how you got a number, do not put it in a list.
A "do not call me" is honoured the same day, marked on the record, and that number is kept out of the next list.
Daytime and early evening in the person's own time zone. Service calls are rarely restricted by the clock, but nobody has ever complained about a call that came at a reasonable hour.
The mobile number the person may already have saved. Hidden and rented numbers are what the caller-ID apps flag and what several rules forbid outright.
No recording, no over-dialling, nobody answering to silence. This is the shape a SIM app has anyway, and it is the shape every rule above is comfortable with.
The safe shape is also the cheap one: no lines to rent and no meter running, because your SIM places the call.
RMDialer works as the phone's dialer with no account and no card. The calls are yours, on your operator's plan, from your own number.
Billed yearly, or ₹249 a month billed by the quarter, before tax. The list dialler, statuses and remarks, reminders, WhatsApp and the manager's browser view are one plan.
Or $12 for three months, in dollars, with the same features. Three days free first with every feature on and no card.
Screening a list against a do-not-call register is not part of the app and not part of the price. It is done before upload.
An illustration with round numbers, in a trade where the rules on contact are stricter than for ordinary sales.
Picture a debt-collection agency in Sydney with four collectors and 3,000 open accounts placed with it by two utility companies. A vendor has quoted a recorded-message system: it would ring every account, play a payment reminder, and offer a keypad option to speak to someone. The owner's question is not "is auto dialer legal" in general but which parts of that plan the rules allow in Australia.
The Do Not Call Register is not the issue: these are the agency's own placed accounts, not telemarketing. The issue is the conduct guidance for debt collection from the ACCC and ASIC, which sets contact hours, a cap on how often a debtor may be contacted in a week and a month, and an expectation that contact is with a person who can answer questions. A recording that rings every account, some of them for the fourth time that week, walks into all three. The agency parks the quote.
Instead, each collector's accounts go into RMDialer as a list, with the last contact date and the agreed arrangement as columns. Each collector rings one account at a time from their own work SIM, inside the permitted hours, and the outcome sheet records the arrangement, the promise date and any request not to be called. An account contacted this week already shows that date, so it is skipped. The manager reads contacts per account in the Web CRM, which is the record the agency would produce if a complaint arrived. Nothing is automated except the dialling, and that is the part the rules never minded.
Everything above is a plain-words summary and not legal advice. These are the regulators' own pages, which are the place to check the current wording. TDRA, the UAE regulator, publishes its rules on its own site.
An owner about to buy types "is auto dialer illegal" or "are auto dialers illegal", a compliance person writes "auto dialer laws" or "auto dialer legality", an American reader adds "tcpa" and often wants the "autodialer definition tcpa" specifically, and a buyer comparing two quotes asks "are predictive dialers legal" or "are power dialers illegal". They are one worry, which is whether using the tool puts the business in the wrong, and the answer for all of them is the country table and the safe pattern above.
You will also see it called is auto dialer illegal, are auto dialers illegal, auto dialer laws, auto dialer tcpa, autodialer definition tcpa, are predictive dialers legal, are power dialers illegal and auto dialer legality. They describe the same thing, so whichever phrase brought you here, this is the page for it.
Enquiries, customers, past buyers. Import the sheet with a source column so every number carries where it came from.
Pick the SIM slot and the pause in seconds. A person is on the line for every call, and nobody is rung before you are free.
Two taps save what happened. A stop request becomes a status on that record, so the number stays out of the next list.
No. The honest answer to "is auto dialer legal" is that no country on this page outlaws the tool. What each one outlaws or restricts is a kind of call: unsolicited marketing to a registered number, a recorded message without consent, a call abandoned because nobody was free. RMDialer places calls a person would have been allowed to dial by hand, one at a time, from the caller's own SIM.
Not as such. The TCPA restricts calls to mobiles made with an autodialer as the Supreme Court defined it in 2021 (equipment using a random or sequential number generator) and with recorded voices. The Do Not Call Registry restricts sales calls to strangers. A person ringing existing customers from a stored list, one at a time, as RMDialer does, is ordinary calling. Not legal advice.
PECR, enforced by the ICO, and the TPS. Unsolicited marketing calls may not go to a number on the TPS, automated marketing calls with a recorded message need prior consent, and the caller's number may not be hidden. Servicing an existing customer is not marketing. RMDialer shows your real mobile number on every call and plays no recording, so the remaining question is only whether your list was allowed.
Under the 2021 Facebook v. Duguid ruling, an autodialer for TCPA purposes is equipment that uses a random or sequential number generator to store or produce the numbers it dials. A system ringing numbers from a list of your own customers is not that. Prerecorded-voice rules and the Do Not Call Registry still apply on their own. RMDialer dials only from lists you loaded. Not legal advice.
Marketing calls to a mobile with an autodialer or a recorded voice need prior express written consent; informational calls need a lower form of consent. Calls to numbers on the Do Not Call Registry are out unless there is a relationship or consent, and calling hours apply. A person ringing a customer about that customer's own account from RMDialer is the ordinary case.
Legal in most countries, and regulated in all of them, because they ring more numbers than there are free callers and some people answer to silence. The US, UK, Australia and Canada each limit how many answered calls may be abandoned and require an identification message or a callback number when one is. RMDialer has no predictive mode: it rings one number for one free caller, so there is nothing to abandon.
No. A power dialer, also called progressive, rings the next number only when a caller is free, so every answered call meets a person at once. Nothing about that is restricted anywhere on this page. What can still be unlawful is the list: a power dialer working a bought list of registered numbers is as unlawful as dialling them by hand. RMDialer works the power way on a phone.
For a call about their own account, order, renewal or invoice, no country on this page asks for separate consent: the relationship is the basis. For an offer of something new, the answer varies, and the safe habit is to keep a record that the person gave you their number and to honour any request to stop. RMDialer holds the source and every remark on each record, which is that evidence.
Yes. TRAI regulates promotional calls: no DND numbers, the registered 140 series, a registered sender. Service calls to your own customers and enquiries from your own SIM are outside that. RMDialer rings one number at a time from the caller's SIM and logs every call. The India-only detail, with penalties, is on the blog post linked above.
Yes, for calling people who gave you their number and for servicing your own customers. TDRA restricts unsolicited marketing calls and messages and expects business calling to keep to sensible hours and to identifiable business numbers. RMDialer dials from the SIM in the phone, so the number shown is the one your customers already have.
Yes in both. Australia's Do Not Call Register, run by ACMA, and Canada's National DNCL under CRTC rules apply to telemarketing calls to registered numbers, with calling hours and identification rules on top. Calls to your own customers about their own business are outside both. RMDialer keeps every call one-at-a-time with a person speaking, which is the shape both regulators describe as ordinary.
No, but it asks what your lawful basis for holding and calling each number is. A customer relationship covers service calls, in many member states a legitimate interest covers related offers, and several countries require consent for marketing calls. Keep the basis on the record and honour objections. RMDialer stores the source and remark per person, so the basis is written down.
The obligations follow the call, not the wiring, so both may call only numbers they were allowed to call. The practical difference is large: a SIM dialer shows your real mobile number, cannot over-dial and cannot play a recording, so three of the behaviours the rules target are simply not available to it. RMDialer is a SIM dialer.
Where the number came from, when the person gave it to you and for what, every call with its outcome, and any request to stop with the date you acted on it. In RMDialer each number carries its source, status, calls and remarks on one timeline, and the Web CRM shows the same record to whoever manages, so the answer to "why did you call me" is on file.
No, and it does not claim to. Screening a list against the Do Not Call Registry, the TPS, the DND register or the National DNCL is done before upload, by you or your telecom partner. What RMDialer does is keep the record honest afterwards: a "do not call" outcome becomes a status on that person, so the number stays out of the next list. The full app is ₹159 per user a month on yearly billing in India (₹249 quarterly), or $29 per user a year elsewhere ($12 for three months).
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
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On iPhone and Android. The iPhone app has every feature except the native call log.
