Instagram brings the enquiry, WhatsApp holds the conversation, and no shared record exists of either.
RMDialer keeps the call, the WhatsApp thread and the follow-up on one lead record, in Arabic, on the phone your team already sells from.
Instagram-led commerce, so enquiries start in a DM rather than a form · Arabic interface, with Hindi, Urdu, Filipino and Malayalam for mixed teams
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Short answer
One that treats Instagram and WhatsApp as the front of the funnel, because much Kuwaiti retail and services business is transacted that way. RMDialer runs in Arabic and English, auto dials any list from the team own SIMs, keeps WhatsApp against the same lead record on the official Business API, and imports enquiries from Instagram, Facebook and Google lead forms through a connected sheet.
Key takeaways
Set per person on their own phone, so a mixed team shares one set of leads while each caller works in the language they think in.
Part of 40 app languages in total.
Anything that can fill a Google Sheet or call a REST API becomes a lead source: new rows come in at each scheduled check, and Live Sheets in the Web CRM can share them round robin across the team.
| Step | What happens | In detail |
|---|---|---|
| 1 | Connect the sources Kuwait actually uses | Instagram & Facebook lead ads, Google Ads lead forms and anything else that can fill a Google Sheet or call a REST API. Connect once; new rows keep importing on their own. |
| 2 | Each lead gets one owner | New enquiries land in the calling queue at each scheduled check, and Live Sheets in the Web CRM can share them round robin across your callers instead of leaving them in a shared inbox nobody owns. |
| 3 | The caller dials from their own Kuwait SIM | Press Start and the app calls the list one number at a time. The customer sees a normal local mobile number, so it is answered and can be called back directly. No virtual numbers, no per-minute platform charge. |
| 4 | The record writes itself, in Arabic | Between calls the after-call sheet takes the status, a remark and the next follow-up in two taps. WhatsApp can send the details automatically, and the owner reads calls, outcomes and lost leads in the Web CRM from any browser. |
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Multilingual team, so a CRM with English, Malay and Chinese interfaces mattered. The auto dialer runs our launch lists on the agents' own Maxis SIMs and the manager sees every call and remark live. We compared three cloud call centre tools; this cost a fraction and needed no virtual numbers.”
“Sinhala and Tamil interface, calls from Dialog SIMs, and a manager view of every executive's calls. The auto dialer handles our lease-expiry lists and the follow-up rings the executive, not a shared inbox. We looked for a telecalling CRM built for how Sri Lankan teams work and this was it.”
“We needed an auto dialer app that works on our own MTN and Airtel lines, not a call centre subscription in dollars. RMDialer runs on the phones my agents already have, dials the enquiry list, and the WhatsApp follow-up goes out after every call. Calls still go out on the SIM when data drops, and the notes sync once we are back on the network.”
“Telecaller app for Android that my staff actually use. Enquiry list is assigned to each telecaller, the auto dialer calls it from their own SIM, and test ride bookings come to me live. Punjabi interface for the girls at the desk. Price is honest, everything included, no per-user surprises.”
“GST and ITR deadlines mean 200 client calls in a fortnight. The auto dialer runs the list, the remark goes on the client's number, and the ones who said "documents by Friday" ring the assistant on Friday. A follow up reminder app that lives inside the phone dialer is the only kind my staff will keep using.”
“Collections calling is volume work. The auto dialer clears 250 numbers per executive per day from their own SIM, promise-to-pay dates become reminders, and the daily call report shows connected versus not reachable per person. Talk time per employee ended the "phone was busy all day" excuse.”
Reviews are collected from customers on WhatsApp and on this website. Share yours on WhatsApp
The same product is searched under different names in Kuwait. These all describe what RMDialer does.
| Term people use | What it means |
|---|---|
| برنامج CRM | Arabic shorthand for CRM software. |
| Instagram sales CRM | Reflects how much Kuwaiti retail begins in a DM. |
| Auto dialer Kuwait | Dialing a list from a Kuwaiti SIM. |
| Telesales CRM | Used by outbound teams in Kuwait City. |
Kuwait regulates telecommunications nationally and rules apply to commercial contact and personal data. Calling your own customers and enquiries about their business with you is ordinary service calling. Confirm current national requirements before promotional calling campaigns.
This is general information, not legal advice. Rules change; confirm the current position with your own regulator or adviser before running promotional calling.
One app. Every feature. One price.
Whether you are one person or one thousand, every RMDialer user gets the complete feature set. No tiers, no locked buttons, no "upgrade to unlock".
Kuwaiti retail and services business has moved further into Instagram-led selling than most markets, with a substantial share of commerce beginning in a direct message rather than on a website or a portal. That produces enquiries with no structured form behind them, and the operational challenge is capturing them into something callable before the interest cools.
The second reality is that the conversation continues on WhatsApp long after the first call, which makes the separation of calling and messaging into different tools particularly costly. One lead record holding both, in Arabic or whichever language the caller prefers, is what lets any colleague continue a conversation without the customer noticing a handover happened.
Everything else is the same product you can read about across this site: the auto dialer app, the CRM dialer where the record opens as the phone rings, the automatic WhatsApp after a call, and the telecalling CRM the owner watches in any browser. Pricing is the same worldwide at a free 3-day trial, then one plan with every feature included.
Distance and currency stop mattering when the first step is free. The dialer, call log, caller ID and call analytics cost nothing permanently, on any SIM in any country, and a card is only needed if you later want the paid half.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.
Yes, Arabic is a complete shipped app language, with Hindi, Urdu, Filipino, Malayalam and English also available per person, which suits the mixed staffing of most Kuwaiti sales teams.
Instagram and Facebook lead forms can write into a Google Sheet, and a connected sheet becomes a lead source, so a Kuwaiti enquiry is added as a lead at its next scheduled check. DM-based enquiries can be added as leads directly from a number.
No. Calls run through the SIM in the phone at your normal operator rate, and the subscription covers the software per user only.
Yes. The dialer places ordinary SIM calls from the phone, so it works on Etisalat and du, MTN and Airtel, Globe and Smart, or any other operator, at the operator's normal call rates. Follow the local rules on marketing calls (for example the UAE's and the Philippines' consent requirements) exactly as you would for manual calls.
A power dialer calls one number at a time for one agent and waits for that call to end, so every answered call has a person ready. A predictive dialer calls several numbers at once and connects the ones that answer to whichever agent is free, which needs a call-centre server and causes dropped "silent" calls. Mobile auto dialers like RMDialer are power dialers on a SIM.
Yes, for calling your own leads and customers. An auto dialer is only a faster way to place normal SIM calls, so the same rules apply as for manual calls: do not call numbers registered on the national DND list with promotional offers, honour opt-outs, and follow TRAI's rules for commercial communication. Calls to people who enquired with you, existing customers and service calls are routine.
A SIM-based dialer places calls from the SIM in the user's own phone, so the customer sees a normal mobile number and the call costs whatever the operator plan charges. Cloud telephony routes calls through a virtual number on a server and bills per user plus per minute, in return for features like IVR and recording. For outbound sales on mobile numbers, SIM calling gets answered more often and costs far less.
Because caller ID apps and phone dialers increasingly flag pooled virtual and VoIP numbers as spam or business calls, and because the same virtual number is often used for many campaigns. A real mobile number from a local SIM looks like a person calling, which is why SIM-based dialers report higher connect rates in India.
Call from a real SIM rather than a pooled virtual number, keep daily volumes reasonable, do not call DND numbers with offers, save your business name in Truecaller and similar caller ID apps, and send a WhatsApp before or after the call so the customer recognises you. Numbers get flagged by patterns of unanswered cold calls, not by calling your own enquiries.
TRAI's commercial communication rules cover promotional and telemarketing calls: do not call numbers registered on DND with offers, use the 140 series if you run bulk telemarketing, and stop when asked. Calling your own enquiries, customers and service contacts is not telemarketing. Keep records of consent and be reachable on the number you call from.
हाँ, अपने ग्राहकों और इन्क्वायरी को कॉल करने के लिए। ऑटो डायलर सिर्फ SIM से कॉल लगाने का तेज़ तरीका है, इसलिए वही नियम लागू होते हैं जो हाथ से कॉल करने पर: DND रजिस्टर्ड नंबरों पर ऑफर के लिए कॉल न करें, कोई मना करे तो रोक दें, और TRAI के कमर्शियल कॉलिंग नियम मानें।
An auto dialer app calls a list of phone numbers one after another so the caller never types a number. On Android, an app like RMDialer runs the session on the phone itself using the SIM already in it: you pick a list from Excel, a Google Sheet, an API or assigned leads, press start, and the app dials each number in turn while you mark the outcome between calls.
Yes. There is an iPhone app as well as the Android one, and it carries every feature except the native call log: leads, statuses, remarks, follow-up reminders, WhatsApp, templates, clients and team sync all work on iOS. Apple opens the call log to no app, so calls made on an iPhone are not recorded into the history by themselves, and only Android lets RMDialer become the phone app that answers with the customer on screen. The iPhone app is free on the App Store for iOS 17 or newer. The Web CRM works in any browser, including Safari.
The app itself runs in 40 languages, including Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia and Assamese for India, and Arabic, Bahasa, Tagalog, Swahili, Portuguese, Spanish, French and others for teams abroad. Each user picks their own language on their own phone.
Try it with your own list in Kuwait
Try it free for 3 days: unlimited use, no credit card required.
₹159/user/month on yearly · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
