Auto dialer and sales CRM app for South Africa

The tool is not the deciding factor; how you use it is. POPIA governs consent, purpose and record keeping for personal information, so what matters is that you can show where a number came from, why you called it, and that opt-outs were honoured. A dialer that records the source, the outcome and the remark for every call makes that far easier to evidence than a spreadsheet.

Yes. Every lead carries a source tag, so Property24, Private Property, Gumtree, AutoTrader, Facebook and Google enquiries can be reported separately, both for spend decisions and for showing where a contact record originated.

Not if your team calls from mobiles. The calls go through their own SIMs at normal rates, which avoids per-minute platform billing entirely, while the management layer, records, reminders and reports, lives in the app and the Web CRM.

Yes. The dialer places ordinary SIM calls from the phone, so it works on Etisalat and du, MTN and Airtel, Globe and Smart, or any other operator, at the operator's normal call rates. Follow the local rules on marketing calls (for example the UAE's and the Philippines' consent requirements) exactly as you would for manual calls.

A power dialer calls one number at a time for one agent and waits for that call to end, so every answered call has a person ready. A predictive dialer calls several numbers at once and connects the ones that answer to whichever agent is free, which needs a call-centre server and causes dropped "silent" calls. Mobile auto dialers like RMDialer are power dialers on a SIM.

Yes, for calling your own leads and customers. An auto dialer is only a faster way to place normal SIM calls, so the same rules apply as for manual calls: do not call numbers registered on the national DND list with promotional offers, honour opt-outs, and follow TRAI's rules for commercial communication. Calls to people who enquired with you, existing customers and service calls are routine.

A SIM-based dialer places calls from the SIM in the user's own phone, so the customer sees a normal mobile number and the call costs whatever the operator plan charges. Cloud telephony routes calls through a virtual number on a server and bills per user plus per minute, in return for features like IVR and recording. For outbound sales on mobile numbers, SIM calling gets answered more often and costs far less.

Because caller ID apps and phone dialers increasingly flag pooled virtual and VoIP numbers as spam or business calls, and because the same virtual number is often used for many campaigns. A real mobile number from a local SIM looks like a person calling, which is why SIM-based dialers report higher connect rates in India.

Call from a real SIM rather than a pooled virtual number, keep daily volumes reasonable, do not call DND numbers with offers, save your business name in Truecaller and similar caller ID apps, and send a WhatsApp before or after the call so the customer recognises you. Numbers get flagged by patterns of unanswered cold calls, not by calling your own enquiries.

TRAI's commercial communication rules cover promotional and telemarketing calls: do not call numbers registered on DND with offers, use the 140 series if you run bulk telemarketing, and stop when asked. Calling your own enquiries, customers and service contacts is not telemarketing. Keep records of consent and be reachable on the number you call from.

हाँ, अपने ग्राहकों और इन्क्वायरी को कॉल करने के लिए। ऑटो डायलर सिर्फ SIM से कॉल लगाने का तेज़ तरीका है, इसलिए वही नियम लागू होते हैं जो हाथ से कॉल करने पर: DND रजिस्टर्ड नंबरों पर ऑफर के लिए कॉल न करें, कोई मना करे तो रोक दें, और TRAI के कमर्शियल कॉलिंग नियम मानें।

An auto dialer app calls a list of phone numbers one after another so the caller never types a number. On Android, an app like RMDialer runs the session on the phone itself using the SIM already in it: you pick a list from Excel, a Google Sheet, an API or assigned leads, press start, and the app dials each number in turn while you mark the outcome between calls.

No. RMDialer is an Android app because iOS does not let a third-party app replace the phone dialer, read the call log or place calls automatically. It supports Android 8.0 and above. The owner's Web CRM works in any browser, including Safari on a Mac or iPhone.

The app itself runs in 40 languages, including Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia and Assamese for India, and Arabic, Bahasa, Tagalog, Swahili, Portuguese, Spanish, French and others for teams abroad. Each user picks their own language on their own phone.