A team that sells in Malay, English and Chinese is using a CRM that only exists in one of them.
RMDialer runs in Malay, English, Chinese and Tamil, dials your list from each agent own SIM, and keeps the WhatsApp thread on the same lead record as the calls.
Genuinely multilingual sales floors: Malay, English, Chinese and Tamil · WhatsApp is the standard business messaging channel
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Short answer
One where each caller can use the app in their own language while the lead data stays shared. RMDialer ships Malay, English, Chinese in both scripts, and Tamil, auto dials any list from the team own SIMs, records the outcome of every call in two taps, and keeps WhatsApp chats against the same lead on the official Business API.
Key takeaways
Set per person on their own phone, so a mixed team shares one set of leads while each caller works in the language they think in.
Part of 40 app languages in total.
Anything that can fill a Google Sheet or call a REST API becomes a lead source: new rows come in at each scheduled check, and Live Sheets in the Web CRM can share them round robin across the team.
| Step | What happens | In detail |
|---|---|---|
| 1 | Connect the sources Malaysia actually uses | Facebook & Instagram lead ads, Google Ads lead forms, TikTok lead forms and anything else that can fill a Google Sheet or call a REST API. Connect once; new rows keep importing on their own. |
| 2 | Each lead gets one owner | New enquiries land in the calling queue at each scheduled check, and Live Sheets in the Web CRM can share them round robin across your callers instead of leaving them in a shared inbox nobody owns. |
| 3 | The caller dials from their own Malaysia SIM | Press Start and the app calls the list one number at a time. The customer sees a normal local mobile number, so it is answered and can be called back directly. No virtual numbers, no per-minute platform charge. |
| 4 | The record writes itself, in Malay | Between calls the after-call sheet takes the status, a remark and the next follow-up in two taps. WhatsApp can send the details automatically, and the owner reads calls, outcomes and lost leads in the Web CRM from any browser. |
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Multilingual team, so a CRM with English, Malay and Chinese interfaces mattered. The auto dialer runs our launch lists on the agents' own Maxis SIMs and the manager sees every call and remark live. We compared three cloud call centre tools; this cost a fraction and needed no virtual numbers.”
“Sinhala and Tamil interface, calls from Dialog SIMs, and a manager view of every executive's calls. The auto dialer handles our lease-expiry lists and the follow-up rings the executive, not a shared inbox. We looked for a telecalling CRM built for how Sri Lankan teams work and this was it.”
“We needed an auto dialer app that works on our own MTN and Airtel lines, not a call centre subscription in dollars. RMDialer runs on the phones my agents already have, dials the enquiry list, and the WhatsApp follow-up goes out after every call. Calls still go out on the SIM when data drops, and the notes sync once we are back on the network.”
“Telecaller app for Android that my staff actually use. Enquiry list is assigned to each telecaller, the auto dialer calls it from their own SIM, and test ride bookings come to me live. Punjabi interface for the girls at the desk. Price is honest, everything included, no per-user surprises.”
“Subscription business: every client's plan expiry is a renewal reminder and every prospect from the webinar list is auto dialled the next morning. Paid vs due on each client is visible, so collections are not in my head anymore. The daily call report keeps my two callers honest.”
“Order calling to 350 chemists every week. The list auto dials from each MR's own SIM, the order remark goes on the chemist's number, and I see calls and talk time per MR every evening on the web. Bulk WhatsApp for the new scheme went to the whole list from the call log in one go.”
Reviews are collected from customers on WhatsApp and on this website. Share yours on WhatsApp
The same product is searched under different names in Malaysia. These all describe what RMDialer does.
| Term people use | What it means |
|---|---|
| Sistem CRM jualan | Malay for sales CRM system. |
| Aplikasi jualan | Malay for sales application. |
| Auto dialer Malaysia | List dialing from a Malaysian SIM. |
| Telesales CRM | Used by mixed-language teams. |
Malaysia has personal data protection law governing the use of personal contact information for commercial purposes, including direct marketing. Calling your own enquiries about their enquiry is ordinary business calling. Confirm current national requirements before direct marketing campaigns and act on opt-outs.
This is general information, not legal advice. Rules change; confirm the current position with your own regulator or adviser before running promotional calling.
One app. Every feature. One price.
Whether you are one person or one thousand, every RMDialer user gets the complete feature set. No tiers, no locked buttons, no "upgrade to unlock".
Malaysia is one of the clearest cases for per-person language settings rather than a single account language. A sales floor may genuinely operate in Malay, English, Mandarin and Tamil at the same time, with customers who switch between them mid-conversation. Software that exists in only one of those languages imposes a small, constant cost on everyone else, and that cost shows up as skipped record keeping rather than as complaints.
The rest of the pattern is Southeast Asian standard: enquiries generated on Facebook, Instagram, TikTok and Google, follow-up conducted on WhatsApp, and buying decisions made across both channels over days. Keeping calls and chats on one lead record, on the phone that made the call, is what allows any team member to pick up a conversation without asking the customer to repeat what they already explained.
Everything else is the same product you can read about across this site: the auto dialer app, the CRM dialer where the record opens as the phone rings, the automatic WhatsApp after a call, and the telecalling CRM the owner watches in any browser. Pricing is the same worldwide at a free 3-day trial, then one plan with every feature included.
Distance and currency stop mattering when the first step is free. The dialer, call log, caller ID and call analytics cost nothing permanently, on any SIM in any country, and a card is only needed if you later want the paid half.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
Try it free for 3 days: unlimited use, no credit card required. Prices are per user, exclusive of taxes.
Yes. Malay, Chinese in both Simplified and Traditional scripts, Tamil and English are all shipped app languages, set per person. On a typical Malaysian floor that means nobody works in their second language just to use the software.
Yes, on the official WhatsApp Business API, triggered by what happened on the call: an outgoing call, a missed call or a status change can each send a different approved template, with the chat kept against the same lead record.
No. Calls go through the SIM in each phone at your normal operator rate. The subscription covers the software per user, so growing call volume does not grow the platform bill.
Yes. The dialer places ordinary SIM calls from the phone, so it works on Etisalat and du, MTN and Airtel, Globe and Smart, or any other operator, at the operator's normal call rates. Follow the local rules on marketing calls (for example the UAE's and the Philippines' consent requirements) exactly as you would for manual calls.
A power dialer calls one number at a time for one agent and waits for that call to end, so every answered call has a person ready. A predictive dialer calls several numbers at once and connects the ones that answer to whichever agent is free, which needs a call-centre server and causes dropped "silent" calls. Mobile auto dialers like RMDialer are power dialers on a SIM.
Yes, for calling your own leads and customers. An auto dialer is only a faster way to place normal SIM calls, so the same rules apply as for manual calls: do not call numbers registered on the national DND list with promotional offers, honour opt-outs, and follow TRAI's rules for commercial communication. Calls to people who enquired with you, existing customers and service calls are routine.
A SIM-based dialer places calls from the SIM in the user's own phone, so the customer sees a normal mobile number and the call costs whatever the operator plan charges. Cloud telephony routes calls through a virtual number on a server and bills per user plus per minute, in return for features like IVR and recording. For outbound sales on mobile numbers, SIM calling gets answered more often and costs far less.
Because caller ID apps and phone dialers increasingly flag pooled virtual and VoIP numbers as spam or business calls, and because the same virtual number is often used for many campaigns. A real mobile number from a local SIM looks like a person calling, which is why SIM-based dialers report higher connect rates in India.
Call from a real SIM rather than a pooled virtual number, keep daily volumes reasonable, do not call DND numbers with offers, save your business name in Truecaller and similar caller ID apps, and send a WhatsApp before or after the call so the customer recognises you. Numbers get flagged by patterns of unanswered cold calls, not by calling your own enquiries.
TRAI's commercial communication rules cover promotional and telemarketing calls: do not call numbers registered on DND with offers, use the 140 series if you run bulk telemarketing, and stop when asked. Calling your own enquiries, customers and service contacts is not telemarketing. Keep records of consent and be reachable on the number you call from.
हाँ, अपने ग्राहकों और इन्क्वायरी को कॉल करने के लिए। ऑटो डायलर सिर्फ SIM से कॉल लगाने का तेज़ तरीका है, इसलिए वही नियम लागू होते हैं जो हाथ से कॉल करने पर: DND रजिस्टर्ड नंबरों पर ऑफर के लिए कॉल न करें, कोई मना करे तो रोक दें, और TRAI के कमर्शियल कॉलिंग नियम मानें।
An auto dialer app calls a list of phone numbers one after another so the caller never types a number. On Android, an app like RMDialer runs the session on the phone itself using the SIM already in it: you pick a list from Excel, a Google Sheet, an API or assigned leads, press start, and the app dials each number in turn while you mark the outcome between calls.
Yes. There is an iPhone app as well as the Android one, and it carries every feature except the native call log: leads, statuses, remarks, follow-up reminders, WhatsApp, templates, clients and team sync all work on iOS. Apple opens the call log to no app, so calls made on an iPhone are not recorded into the history by themselves, and only Android lets RMDialer become the phone app that answers with the customer on screen. The iPhone app is free on the App Store for iOS 17 or newer. The Web CRM works in any browser, including Safari.
The app itself runs in 40 languages, including Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia and Assamese for India, and Arabic, Bahasa, Tagalog, Swahili, Portuguese, Spanish, French and others for teams abroad. Each user picks their own language on their own phone.
Try it with your own list in Malaysia
Try it free for 3 days: unlimited use, no credit card required.
₹159/user/month on yearly · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
