NewRMDialer is now on iPhone as well as Android · every feature except the call log
RMDialer supports SIM based call recording on Android, set up with you in training, and files each recording beside the lead it belongs to.
Call recording supported · our team sets it up with you during training
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Short answer
RMDialer handles SIM based call recording for businesses whose staff call from their own mobile numbers. The calls stay ordinary SIM calls, so customers see the number they already know, and recording is supported: our team sets it up with you during training and checks it on the phones your team actually uses. Each recording then appears in one list in the app with the lead's name, the call time and length, and the lead's current status. A search box finds a call by name or number, and every entry opens that person's call details. Only calls with leads are uploaded to the server, which keeps personal calls out and means a lost phone does not take the customer recordings with it. Tell callers at the start that you record, and keep a written remark beside the audio.
Key takeaways
Not to listen to everything. Owners who record well play a handful of calls a week, for one of four reasons.
A fee quoted, a refund agreed, a date confirmed. When the customer remembers it differently a month on, a recording sitting next to that customer settles it in a minute instead of a week of back-and-forth.
A counsellor who has closed hundreds of files handles a nervous caller in a way no script captures. Five good recordings played in a Monday meeting teach more than a binder of talking points.
The call list says a call lasted six minutes. Only the audio says whether those six minutes were helpful or a customer being talked over. Owners dip in to a few, not all, and that is usually enough.
A remark reads "customer agreed, send documents." Playing the recording beside it shows whether the customer agreed or said "let me think." Remark and audio together are what a manager actually trusts.
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Telecalling software for a 22-seat domestic process, without buying a dialer server. Each agent gets an assigned queue, sessions run on SIM, and the supervisor dashboard shows calls, connected and talk time per agent in real time. Our cost per seat dropped to a fraction of the cloud dialer we were on.”
“Order calling to 350 chemists every week. The list auto dials from each MR's own SIM, the order remark goes on the chemist's number, and I see calls and talk time per MR every evening on the web. Bulk WhatsApp for the new scheme went to the whole list from the call log in one go.”
“Rebooking is our revenue. Every client who visits gets a reminder call 4 weeks later, set from the after-call screen in two taps, and the festive offer goes as a WhatsApp broadcast to the call log. My receptionist learned the app in an hour. The backup meant nothing was lost when her phone broke.”
“Pickup calls, rate enquiries and account follow-ups from one phone. Missed calls during dispatch hours become call-backs instead of lost customers, and the monthly account customers get their reminder. Kannada interface. Call log backup to the account means a new phone starts where the old one stopped.”
“Forty counsellors, all on RMDialer as their telecaller app. Assigned queues, sessions from their own SIMs, and a live team dashboard with calls, connected and talk time per counsellor. The employee-wise call logs report replaced two Excel sheets and one full-time MIS person. Rollout took a week.”
“Collection calling for 8 loan officers on MTN lines. Auto dialer clears the daily repayment list, and I get a call report per officer. It handled our patchy network fine, syncing when the signal came back. Four stars only because the English-only support hours are India time, so evening questions wait until morning.”
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Every approach can produce an audio file. What separates them is whether that file sits next to the customer it belongs to, or somewhere you have to go looking.
| Question | Phone's built-in recorder | Separate recorder app | Cloud telephony number | SIM dialer with recording on the lead |
|---|---|---|---|---|
| Where the audio file ends up | A folder on that one handset | Inside that app, on that handset | The provider's server | In one list in the app, tagged with the lead |
| Finding one customer's call | Scroll by date and file name | Search by number, if supported | Search the provider's portal | Open the lead, play the call |
| What the customer sees on screen | Your own mobile number | Your own mobile number | A virtual number they may not know | Your own mobile number |
| The owner hearing it | Borrow the phone | Borrow the phone or forward files | Log in to the portal | Lead calls are kept on the server |
| If the phone is lost or changed | Gone unless backed up | Gone unless backed up | Unaffected | Server copy of lead calls stays |
Where the audio file ends up
Finding one customer's call
What the customer sees on screen
The owner hearing it
If the phone is lost or changed
The difference between hearing a call and knowing it happened matters here: the list of every call, with its time and length, is the job of SIM based call logs, and spotting which hours and which people produce the long, useful calls worth replaying is what call analytics is for.
A study-abroad and visa consultancy in Chandigarh with six counsellors, each on their own SIM.
Every applicant's file runs for months: the first enquiry, a counselling session, documents, the embassy appointment, and often a study permit decision that arrives long after the fee was paid. Most disputes the consultancy ever had came from one question: "what exactly were we told on the phone about the refund if the visa is refused?" Before recording, that was the counsellor's word against the family's.
Now each counsellor opens every call with the same consent line, the calls are recorded and filed against the applicant, and the counsellor adds a remark with the fee and the refund terms stated. When a parent rang in March insisting that a full refund had been promised, the director opened the applicant, played the October call, and heard the counsellor explain the partial refund clearly. The evidence took two minutes to find, and the call with the parent ended politely.
The quieter benefit was training. The director keeps a short playlist of the calls where the senior counsellor handled an anxious applicant well, and new joiners hear those before taking their first enquiry. Nobody records to catch people out; the recorder is there so that what was said is never a matter of memory.
Four habits that separate recordings you can use from a folder of audio nobody trusts.
For the legal side in detail, the guide to call recording law for Indian businesses goes further, and property agents working across countries have a page on consent rules for agents. Teams that dial long lists and want the good calls captured along the way can pair recording with a SIM based power dialer, and the record each call feeds is described on the SIM based CRM page.
People searching for "SIM call recording" or "record SIM calls for business" usually mean one thing: keeping the audio of ordinary mobile calls their team makes, without moving customers onto an unfamiliar virtual number. "App" and "software" are just the phone view and the office view. Whichever phrase you typed, this page covers recording those normal calls and filing them where they can be found.
You will also see it called sim call recording, sim based call recording app, sim based call recording software and record sim calls for business. They describe the same thing, so whichever phrase brought you here, this is the page for it.
Recording sits under Tools in the app. Our team switches it on with you during the training session and checks it on your phones.
The after-call sheet asks for the outcome and next reminder, so the written version of the call exists beside the audio.
The call details show every call with that person. The recordings list links straight to them with "Open call details".
SIM based call recording means recording the ordinary mobile calls a person makes and receives on their own SIM card, rather than calls routed through a virtual number or an internet calling line. The customer sees the salesperson's usual number, and the recording is of that normal call.
RMDialer is the best app for sim based call recording in a business that wants each recording beside the customer it belongs to. Recording is supported, and our team sets it up with you during training. The app lists recordings with the lead's name and status, links each one to that person's call details, and keeps recordings of lead calls on the server so the owner is not borrowing phones.
Yes. RMDialer does sim based call recording on Android. It is supported on the plan, and our team switches it on with you in the training session. Recordings then show in one list in the app, filterable by leads, uploaded or not uploaded, with a play button and a link to the call's details.
Mobile operators do not keep the audio of ordinary calls. What they keep is a call detail record: which number called which, when and for how long, because their licence requires it for a set period. Listening to a call is lawful interception, a separate process that needs government authorisation, and it is not something the operator does routinely.
For your own number, the operator's app or self-care website shows recent call history, and a postpaid bill can be itemised. Those are call details, not recordings. Records of someone else's number are only released to law enforcement through proper legal process, not to a private person who asks.
Recording a call you are part of is generally treated as permitted, but a business that records customers also processes their personal data under the Digital Personal Data Protection Act 2023, which expects notice and a clear purpose. The safe habit is to tell the caller at the start and keep files only while you need them. This is general information, not legal advice.
Android handles call audio differently across makers, models and software versions, and each update can change what an app is allowed to hear during a call. That is why a recording setup should be tested on the actual phones a team uses. With RMDialer, our team sets recording up with you and checks it on those handsets during training.
In RMDialer, recordings of calls with leads are kept on the server, so they are not stuck on the salesperson's handset. What the owner can play, export or delete follows the permissions set on the account, which is worth deciding before recordings start piling up.
Only calls with leads go to the server. Personal calls to family and friends, which are not leads, stay out of it, and the recordings screen shows exactly how many files are uploaded and how many are waiting.
Yes. The recordings screen has a search box for number or name and filters for leads, uploaded and not uploaded. Each entry shows the person, the call time and length, and the lead status such as Proposal Sent, so the right call is quick to find.
That depends on the handset and its software, not the app, so do not rely on it either way. The reliable approach is to say it yourself in the first few seconds, which also sounds more professional than an automated tone.
No. RMDialer has an iPhone app with every feature except the call log, and recording depends on the calls themselves, which iOS does not let any app handle as the phone dialer. Recording is for team members on Android.
Most small teams do best recording customer calls and spot-checking a handful a week, rather than trying to hear everything. The value is in the disputes it settles and the training clips it gives you, not in hours of audio nobody plays.
A call log is the list: number, time, duration, direction. A recording is the conversation itself. Logs answer "did the call happen and how long", recordings answer "what was said". Most teams need logs on every call and recordings on the calls that matter.
Only as long as the reason for recording lasts: until a sale completes, a service period ends or a complaint window closes, plus a small buffer. Set that period in writing, clear older files on a fixed day, and take advice if your sector has its own record-keeping rules.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
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Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
