NewRMDialer is now on iPhone as well as Android · every feature except the call log
RMDialer is SIM based call center software for small calling floors: agents dial from their own phones, supervisors see the whole floor from theirs.
No PBX or headsets · No per-minute platform · Agents on their own SIMs
Your own SIM, no virtual number · Android and iPhone apps + Web CRM in one plan · No card for the trial
Short answer
RMDialer runs a calling floor on the agents' own Android phones and SIM cards, with no PBX, headsets or per-minute platform. The supervisor uploads the client's data and assigns it across agents, who each open the app to find their own list, and the auto dialer works through it with a gap between calls that the admin can lock. As each call ends, the agent saves a status and remark. On the supervisor's phone, team call logs show every agent's calls with totals, and a team board ranks the floor by talk time or calls and exports to PDF. Attendance takes selfie punches against shift hours, with a half-day cut-off and worked and break time. The Web CRM adds a scorecard per agent. It does not queue inbound calls or let supervisors join live calls.
Key takeaways
The calls are the easy part. A floor also needs lists, pace, hours and a board, and each of these lives on the phones already in the room.
Team call logs on the supervisor's phone: all employees or one, today, yesterday or the last seven days, with totals for calls, incoming, outgoing and connected across the floor.
Rank agents by talk time, total calls, outgoing or incoming, with a share-of-floor chart. Export it as a PDF or share it to the team group at the end of the shift.
Selfie attendance with shift hours, a half-day cut-off after which a late punch counts as half, worked time and break time for the day, and an office geofence or punch-from-anywhere.
The auto dialer runs through each agent's list, and the gap between calls can be locked to the value the admin sets, so nobody slows the floor by stretching every pause.
Upload the client's data once and assign it across agents; each one opens the app to find their own list, filtered to who is due today.
The Web CRM breaks the floor down by agent, region and SIM, with leads held and talk time per person, which is exactly what a client review meeting asks for.
The Web CRM's team section lists every agent with the calls made, the share connected, the leads they hold and their talk time, beside a breakdown of calls by region, SIM or label.
A scorecard answers "how much", not "how well". For the quality side, supervisors lean on statuses, remarks and recordings of SIM calls. When a floor works mostly through a long list at pace, the SIM based power dialer page covers pacing in detail, and employee call tracking covers watching calls across a team that is not a call centre at all.
Real businesses, real numbers: how owners and sales teams across India and 12+ countries use RMDialer every day.
“Staff attendance with selfie and location, inside the same dialer our supervisors already use for client calls. Punch in only works within the site geofence and needs a live selfie, so proxy attendance stopped. The monthly report exports for payroll. One app, two problems solved.”
“Forty counsellors, all on RMDialer as their telecaller app. Assigned queues, sessions from their own SIMs, and a live team dashboard with calls, connected and talk time per counsellor. The employee-wise call logs report replaced two Excel sheets and one full-time MIS person. Rollout took a week.”
“We looked for telecalling software for a nine-person loan team and every quote came with cloud seats and per-minute bills. RMDialer telecalling software runs on the callers' own Jio SIMs: the lead list dials itself, the remark goes on the number, and I get dials, connects and talk time per caller every evening. Cost is one flat price per user.”
“We tried two telecalling CRM software before this and my counsellors stopped filling them within a week. RMDialer is the phone app itself, so every admission enquiry gets logged whether they like it or not. The auto WhatsApp after call sends the fee structure by itself. I see all 4 counsellors' calls on the web CRM every evening.”
“Best CRM dialer we have used for a small team. Call comes in, the lead card is already on screen with the last remark, and the status change is two taps. Only complaint: the web CRM export could use more filters. Otherwise our 6 person sales team lives in it.”
“Collection calling for 8 loan officers on MTN lines. Auto dialer clears the daily repayment list, and I get a call report per officer. It handled our patchy network fine, syncing when the signal came back. Four stars only because the English-only support hours are India time, so evening questions wait until morning.”
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Seats, numbers, go-live time and charges, compared across the four ways a small operator can put agents on calls.
| Setting up | PBX and dialer server | Cloud contact centre | Staff phones, no software | SIM based call center software |
|---|---|---|---|---|
| What each seat needs | A desk phone or headset on the LAN | A computer, headset and steady internet | A phone | An Android phone and a SIM |
| The number customers see | A landline or trunk number | A virtual number | The agent's mobile | The agent's mobile, or a work SIM |
| Time to go live | Weeks of hardware and wiring | Days of setup and numbers | Today | A day: install, log in, assign lists |
| Call charges | Trunk lines and minutes | Usually per minute on top of seats | The SIM plan | The SIM plan; the software is per user |
| Supervisor's view of the floor | Wallboard and reports | Live dashboard | None | Team board, call logs and scorecard |
| Attendance and hours | Separate system | Agent status in the tool | A register | Selfie punch with half-day rule |
| Agents working from home | Hard | Yes, with good internet | Yes, unseen | Yes, calls and punches still counted |
What each seat needs
The number customers see
Time to go live
Call charges
Supervisor's view of the floor
Attendance and hours
Agents working from home
A twelve-seat outsourced process in Vadodara making renewal and verification calls for two clients.
The operator started with four agents in a rented room and a verbal client brief: call the renewal list, confirm details, book a callback where needed. A PBX quote came to more than the first three months of revenue, so the agents used their own phones, and the owner kept a roster and a notebook of daily counts that nobody trusted, least of all the client.
With SIM based call center software, the first change was invisible to customers and huge for the office. Each morning the shift lead uploads the client's file and splits it across the agents on shift; the dialer gap is locked, so the pace is the same at seat one and seat twelve. Login time is now a selfie punch, and anyone punching after the cut-off is marked half-day without a conversation about it. Break time shows on the same screen, which ended the long tea breaks without anyone being told off.
The team board goes to each client as a PDF at the end of the day, ranked by connected calls against the daily target. When a second client arrived, the owner added a training batch of four and a second shift, and set the new agents up the same afternoon. The seat cost is the software and a SIM plan, and the operator now quotes clients a price that a hardware floor could never have matched.
Three kinds of operation that need the heavier tools, said plainly before you commit a floor to phones.
For the patterns behind the scorecard, such as the hours agents connect best, see SIM based call analytics, and for how the client's data arrives and gets split across agents, SIM based lead management software. Teams choosing between phone setups and bigger systems can also read SIM calling against VoIP.
"Call centre" and "call center" are the British and American spellings of the same floor, and "BPO software" is how outsourcing firms describe it. "Setup" and "solution" are the question before buying and the answer after. Every version means a team of callers working from phones and SIM cards, with the lists, hours and board that a floor needs around the calls.
You will also see it called sim based call centre software, sim based call center setup, sim based call center solution and sim based bpo software. They describe the same thing, so whichever phrase brought you here, this is the page for it.
The team board orders agents by talk time or calls, with connected counts, and exports to PDF for the client.
Tap an agent or a number to see every call behind the totals, with status tags such as Lost Lead or Follow-Up.
Shift hours, the half-day cut-off, worked time and break time sit on the attendance screen, with a report for the month.
SIM based call center software runs a calling team on ordinary mobile phones and SIM cards instead of a PBX or internet calling lines. Agents dial from their phones, and the software supplies what a call centre needs around the calls: assigned lists, pacing, attendance, a supervisor's board and reports.
RMDialer is the best sim based call center software for a small outsourced team because it covers the floor, not just the dialling: lists assigned per agent, an auto dialer with an admin-locked gap, selfie attendance with a half-day rule, a team board ranked by talk time, and a Web CRM scorecard per agent. It costs about ₹159 per user per month on the yearly plan, with lower per-user rates for bigger teams.
Yes. RMDialer works as sim based call center software on Android: each agent dials from their own phone and SIM, and the supervisor sees team call logs, a ranked board and attendance on their phone, with the full scorecard in the Web CRM. It suits outbound and callback work; it does not queue inbound calls to free agents.
Large BPOs use contact centre suites with automatic call distribution, predictive dialers, wallboards and quality monitoring, running on PBX or cloud lines. Smaller processes, especially outbound ones with a handful of agents, increasingly run on mobile phones with SIM based software, because it needs no hardware and no per-minute platform.
Choose the SIM plan with unlimited calls, give each agent an Android phone, install the app and log everyone into one account. Upload the client's data, assign it across agents, set statuses that match the client brief, and agree shift hours in attendance. A small floor can start calling the same day.
A GSM gateway pushes calls from many SIMs through one box, which often breaks operator rules for commercial use and gets SIMs blocked. Ordinary phones calling from ordinary SIMs behave like any customer's handset, keep the number visible and familiar, and need no hardware beyond what agents already carry.
Yes. Team call logs show every agent's calls on the supervisor's phone, filterable by agent and date, with totals for incoming, outgoing and connected. The team board ranks agents by talk time or calls, and the Web CRM adds a scorecard with leads held and talk time per agent.
Yes. Agents punch in and out with a selfie, the shift hours are set per office, a punch after the cut-off counts as a half-day, and the screen shows worked time and break time for the day. Punching can be restricted to the office area or allowed from anywhere.
Yes. Calls go out on their own SIM wherever they are, so a home agent's calls reach the team logs like anyone else's, and attendance can allow punch-from-anywhere for them. The supervisor sees the same numbers whether an agent sits on the floor or in their living room.
No. Incoming calls ring the phone whose number was dialled; there is no queue that hands them to the next free agent. For a mainly inbound helpline, a system with automatic call distribution is the right choice. SIM based software is strongest for outbound calling and callbacks.
No. There is no barge-in or whisper coaching on live calls, which needs calls to pass through a server. Supervisors review work through the call logs, statuses and remarks, and recordings where they are set up, rather than joining calls in progress.
The team board ranks agents for today, yesterday or the last seven days by total calls, outgoing or talk time, so a daily target of calls or connected minutes is checked at a glance. The PDF export gives the shift lead a record to share with the client each evening.
The data sits on the account, not the agent's phone. Remove the agent and their assigned records can be reassigned to someone else with the call history intact, and they stop reaching the client's data from their handset.
RMDialer is about ₹159 per user per month on the yearly plan, with lower per-user prices as the team grows, shown on the pricing page. Calls run on the agents' SIM plans, so there are no per-minute platform charges on top.
Yes. Assign each process's data to the agents working it, use statuses that fit both briefs, and filter reports by agent. Shift hours sit in attendance, so a morning batch and an evening batch are both counted against their own timings.
The business dialer is free forever with no account and no expiry: the keypad, contacts, caller ID, the call log and your call analytics, plus free WhatsApp sends every day. A plan adds the customer record after every call, follow-up reminders, list auto dialing, your team and WhatsApp automation.
Free WhatsApp sends every day with a free account: 15 a day for your first 15 days, then 3 a day. The dialer itself needs no login at all.
Try it free for 3 days: unlimited use, no credit card required.Prices are per user, exclusive of taxes.
Set it as your phone app in one tap. Everything works like before, and then it starts working FOR you.
₹159/user/month on yearly · every feature included · Prices are per user, exclusive of taxes.
Free forever: the business dialer never expires, and needs no account
Call recording supported · our team sets it up with you during training
On iPhone and Android. The iPhone app has every feature except the native call log.
